Workshop 08/10/2019 Mastering consent and shared decision-making Preview Article Mastering consent and shared decision-making Time to read article: 1 mins () ★ Close Preview When a patient is dissatisfied with the decision-making process surrounding their treatment, the risk of a complaint or claim can increase drastically. This workshop provides expert insights into conducting conversations with your patients. It will help you provide the advice they need to reach healthcare decisions that are right for them Read more Article contains Text Tagged in... Wales Training & CPD Scotland England Northern ireland Generic Dentistry
Workshop 14/12/2018 Building resilience and avoiding burnout Preview Article Building resilience and avoiding burnout Time to read article: 1 mins () ★ Close Preview The demand placed on modern clinicians means the possibility of burnout is growing significantly, impacting both the quality of care and potential increase in risk to patients. This workshop will help you recognise the signs of burnout and give you the knowledge and confidence to manage the symptoms, recover and prevent reoccurrence. Read more Article contains Text Tagged in... Scotland Communicate Generic Dentistry Training & CPD Northern ireland Wales
Workshop 01/07/2018 Mastering adverse outcomes Preview Article Mastering adverse outcomes Time to read article: 1 mins () ★ Close Preview This workshop will give you the skills to successfully communicate with your patients should they suffer an adverse outcome during their care. Gain effective strategies and enhanced skills to help you respond, with an introduction to the ethical, legal and regulatory obligations that you would face following an adverse outcome. Read more Article contains Text Tagged in... Northern ireland Scotland Communicate Wales Generic Dentistry Training & CPD
Workshop 01/07/2018 Mastering difficult interactions Preview Article Mastering difficult interactions Time to read article: 1 mins () ★ Close Preview This workshop helps you identify and utilise a range of different skills in difficult interactions with patients and colleagues. These skills can help you reach a more favourable clinical outcome and still preserve the integrity of professional relationships. Very constructive. Finally, a model of workplace behaviour that will help change my patient interactions in the future. Read more Article contains Text Tagged in... Generic Dentistry Communicate Training & CPD
Workshop 01/07/2018 Mastering your risk Preview Article Mastering your risk Time to read article: 1 mins () ★ Close Preview This workshop gives you a thorough grounding in the issues surrounding managing risk through communication. It introduces proven preventative skills and techniques you can implement immediately to reduce your exposure to litigation and complaints, improving patient safety. Read more Article contains Text Tagged in... Scotland Wales Communicate Northern ireland Training & CPD Generic Dentistry
22/08/2017 Continuing Professional Development Preview Article Continuing Professional Development Time to read article: 1 mins () ★ Close Preview As a dental professional, you have a duty to keep your skills and knowledge up-to-date. Read more Article contains Text Tagged in... Generic Dentistry Training & CPD
Case study 14/11/2016 Acknowledging a ‘life event’ Preview Article Acknowledging a ‘life event’ Time to read article: 2 mins () ★ Close Preview What may seem a run-of-the-mill appointment for the dentist can often be a major event for the patient. Keeping detailed records of discussions and warnings is essential... Read more Article contains Text Tagged in... Oral Surgery Communicate Managing Clinical Risk Generic Dentistry Record Keeping
Case study 07/11/2016 The black, the white, and the grey Preview Article The black, the white, and the grey Time to read article: 1 mins () ★ Close Preview What happens when experts disagree? Clinical opinion can and will differ from dentist to dentist, and as this case shows, sometimes the best option is to bring the experts together... Read more Article contains Text Tagged in... Generic Dentistry Prosthodontics Communicate Managing Clinical Risk Competence Managing Financial Risk
Case study 13/01/2016 The day my patient nearly died Preview Article The day my patient nearly died Time to read article: 6 mins () ★ Close Preview I was working as a young graduate dentist some years ago. I had three years of experience since graduating, and like many dentists starting their careers I worked at two different practices. I had recently started doing three days per week at a practice unsupervised and I felt confident in my clinical experience to do this, comforted by the knowledge that I could refer if required... Read more Article contains Text Tagged in... Generic Dentistry Anaesthetics Confidentiality Equipment System Errors
Case study 14/10/2015 Are we there yet? Preview Article Are we there yet? Time to read article: 4 mins () ★ Close Preview I don’t think that I was taught orthodontics very well at an undergraduate level. That is to say, I think our lecturers scared us off it, telling us that it was best left to ‘the experts’ and so I didn't leave dental school feeling in any way confident to treat orthodontic patients. Read more Article contains Text Tagged in... Orthodontics Patients Managing Clinical Risk Record Keeping Communicate
Case study 15/07/2015 Would you like to rinse? Preview Article Would you like to rinse? Time to read article: 2 mins () ★ Close Preview An innocent enough question but, when an adverse incident occurs, make sure the patient’s welfare is your main priority... Read more Article contains Text Tagged in... Generic Dentistry System Errors Communicate Professionalism
Case study 10/03/2015 Broken endodontic instruments and the importance of radiographs Preview Article Broken endodontic instruments and the importance of radiographs Time to read article: 1 mins () ★ Close Preview Radiographs are vital tools to determine what is happening in a patient’s mouth. Without this knowledge, problems can arise... Read more Article contains Text Tagged in... Managing Clinical Risk Professionalism Generic Dentistry Consent Negligence
Case study 29/08/2014 Counter-claim wins due to lack of consent Preview Article Counter-claim wins due to lack of consent Time to read article: 1 mins () ★ Close Preview A patient cannot consent to treatment when sedated, so the simple answer is not to do anything the patient has not agreed to, as this case demonstrates... Read more Article contains Text Tagged in... Ethics Generic Dentistry Managing Clinical Risk Consent
Case study 29/08/2014 Following the reasonable body of opinion Preview Article Following the reasonable body of opinion Time to read article: 1 mins () ★ Close Preview Making clinical judgements that go against the grain is never a good idea. If in doubt, Dental Protection is only ever a phone call away... Read more Article contains Text Tagged in... Treatment Planning Managing Clinical Risk Prescribing Generic Dentistry Competence
Case study 15/07/2014 Avoiding issues of vicarious liability Preview Article Avoiding issues of vicarious liability Time to read article: 2 mins () ★ Close Preview Clear lines of communication between everyone in the practice are essential to minimise the chances of something like this happening... Read more Article contains Text Tagged in... Communicate Managing Clinical Risk Prescribing Practice management Generic Dentistry
Case study 15/07/2014 Two wrongs don’t make a right Preview Article Two wrongs don’t make a right Time to read article: 1 mins () ★ Close Preview Failing to make the correct diagnosis inevitably means the treatment will fail too. As this case illustrates, seeing the bigger picture should always be the aim... Read more Article contains Text Tagged in... Periodontics Negligence Generic Dentistry Diagnosis Treatment Planning Complaints
Case study 15/07/2014 Communication is the key Preview Article Communication is the key Time to read article: 1 mins () ★ Close Preview While clinical judgement rests in the dentist’s hands, not telling the patient what you’re doing or have done can bear consequences down the line... Read more Article contains Text Tagged in... Complaints Communicate Managing Clinical Risk Professionalism Generic Dentistry
Case study 15/07/2014 Emergencies – no cover means no defence Preview Article Emergencies – no cover means no defence Time to read article: 1 mins () ★ Close Preview If you haven’t got a system in place for adequately dealing with patients when the practice is closed, you’ll have much more to deal with than disgruntled patients... Read more Article contains Text Tagged in... Practice management Negligence Managing Clinical Risk Generic Dentistry
Case study 15/07/2014 The writing (should be) on the wall Preview Article The writing (should be) on the wall Time to read article: 2 mins () ★ Close Preview Patients cannot be relied upon to second-guess your treatment plans. Making sure they understand what is reasonably expected of them along with any consequences of non-compliance is essential... Read more Article contains Text Tagged in... Communicate Consent Generic Dentistry Record Keeping Dental Records Orthodontics
Case study 15/07/2014 Explain yourself! Preview Article Explain yourself! Time to read article: 1 mins () ★ Close Preview Something that sounds simple and straightforward to the dentist may be unintelligible to the patient. Avoid later troubles by ensuring the patient understands what you’re talking about... Read more Article contains Text Tagged in... Managing Clinical Risk Communicate Patients Dentures
Case study 15/07/2014 Great expectations Preview Article Great expectations Time to read article: 2 mins () ★ Close Preview As a dentist you always aim to do the best you can, but if you don’t effectively manage your patient’s expectations, they might have good grounds for a claim... Read more Article contains Text Tagged in... Consent Communicate Managing Clinical Risk Orthodontics Patients
Case study 15/07/2014 The perils of taking bad advice Preview Article The perils of taking bad advice Time to read article: 1 mins () ★ Close Preview You should never hesitate to call us at Dental Protection if you’re unsure about something. It’s what we’re here for... Read more Article contains Text Tagged in... Probity Generic Dentistry Compliance
Case study 15/07/2014 It’s my word against yours Preview Article It’s my word against yours Time to read article: 2 mins () ★ Close Preview Without adequate records being made of patients being warned about possible treatment outcomes, you’ve little chance of defending yourself in court, as this case illustrates... Read more Article contains Text Tagged in... Ethics Managing Clinical Risk Record Keeping Reputation management Generic Dentistry
Case study 15/07/2014 Picking up on the signs Preview Article Picking up on the signs Time to read article: 1 mins () ★ Close Preview With everything else going on, it can be easy to miss signs of a patient’s dissatisfaction, but you can save yourself a lot of trouble later on by tuning your senses to even the mildest shifts in personality… Read more Article contains Text Tagged in... Generic Dentistry Issues & Conflict Management Competence Professionalism Practice management Communicate