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Workshop 01/07/2018

Mastering consent & shared decision making

Mastering consent & shared decision making

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When a patient is dissatisfied with the decision-making process surrounding their treatment, the risk of a complaint or claim can increase drastically. This workshop provides expert insights into conducting conversations with your patients. It will help you provide the advice they need to reach healthcare decisions that are right for them

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Workshop 01/07/2018

Mastering adverse outcomes

Mastering adverse outcomes

Time to read article: 1 mins
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​This workshop will give you the skills to successfully communicate with your patients should they suffer an adverse outcome during their care. Gain effective strategies and enhanced skills to help you respond, with an introduction to the ethical, legal and regulatory obligations that you would face following an adverse outcome.

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Workshop 01/07/2018

Mastering your risk

Mastering your risk

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This workshop gives you a thorough grounding in the issues surrounding managing risk through communication. It introduces proven preventative skills and techniques you can implement immediately to reduce your exposure to litigation and complaints, improving patient safety.

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Advice 22/08/2017

NHS Concerns, Complaints and Redress Arrangements

NHS Concerns, Complaints and Redress Arrangements

Time to read article: 1 mins
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Since 1 April 2011 The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 have applied to NHS treatment provided in Wales.

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Advice 22/08/2017

Private Dentistry (Wales) Regulations 2008

Private Dentistry (Wales) Regulations 2008

Time to read article: 3 mins
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All dentists practising in Wales must ensure that they have registered with Health Inspectorate before they undertake any private dental treatment.

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Advice 22/08/2017

Record Keeping in Wales

Record Keeping in Wales

Time to read article: 6 mins
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Dental professionals are required to make and keep accurate dental records of care provided to patients, whether NHS or private. Dental Protection is frequently contacted by members who want to understand how long records should be retained by the practice.

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Advice 22/08/2017

Useful Links

Useful Links

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Useful Links - Wales

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