Case study 05/06/2020 The whole truth? Preview Article The whole truth? Time to read article: 2 mins () ★ Close Preview Read more Article contains Text Tagged in... Complaints Communication
Case study 05/06/2020 When the time is right Preview Article When the time is right Time to read article: 2 mins () ★ Close Preview A hygienist member of Dental Protection contacted us to report that the practice she worked in had received a strongly worded telephone complaint concerning the provision of periodontal therapy, which included the removal of calculus and root surface debridement. Read more Article contains Text Tagged in... Prescribing Complaints
Articles and features 29/01/2020 Surviving dental school: What are fitness to practise panels? Preview Article Surviving dental school: What are fitness to practise panels? Time to read article: 2 mins () ★ Close Preview Hopefully it will never happen to you, but it’s good to know what happens if you ever need to appear before a fitness to practise panel. Read more Article contains Text Tagged in... fitness to practise Complaints gdc Professionalism
Press release 04/11/2019 Concern over dental regulator’s covert investigations Preview Article Concern over dental regulator’s covert investigations Time to read article: 2 mins () ★ Close Preview The leading protection organisation for dentists has said it is “disappointed and concerned” that the General Dental Council (GDC) is engaging in undercover investigations which are attempting to trick dentists into wrong-doing. Read more Article contains Text Tagged in... gdc Complaints Claims
Case study 31/10/2019 What's in a name Preview Article What's in a name Time to read article: 2 mins () ★ Close Preview Read more Tagged in... Complaints
Press release 09/09/2019 Dental Protection calls for GDC to allow more time to respond to alle... Preview Article Dental Protection calls for GDC to allow more time to respond to allegations in non-clinical cases Time to read article: 2 mins () ★ Close Preview GDC proposals to allow more time to respond to allegations must be extended to non-clinical cases, says Dental Protection. Read more Article contains Text Tagged in... gdc Claims Complaints
Articles and features 08/07/2019 Ten steps to complaints handling Preview Article Ten steps to complaints handling Time to read article: 3 mins () ★ Close Preview Read our ten-step approach to help get the best resolution for our members. Read more Article contains Text Tagged in... Communicate Complaints Communication
Webinar 14/05/2019 Recorded webinar: Reducing risk, improving profitability: 7 strategie... Preview Article Recorded webinar: Reducing risk, improving profitability: 7 strategies for GDPs Time to read article: 2 mins () ★ Close Preview Join dental director Raj Rattan, where you’ll look at essential principles of risk management that apply in general dental practice. You’ll explore 7 strategies for success from both a clinical and business perspective. Date: Tuesday 14 May 2019 Time: 13:00 - 14:00 Read more Article contains Text Tagged in... Complaints Financial Management
09/05/2019 Supporting dentists through the clinical negligence process Preview Article Supporting dentists through the clinical negligence process Time to read article: 2 mins () ★ Close Preview Our dentolegal advice service is there to help with queries and dentolegal emergencies 24/7, 365 days a year. Find out about how we support members through a claim. Read more Article contains Video Tagged in... Complaints Claims Successful Defence
Case study 02/05/2019 Video: A failed extraction handled appropriately Preview Article Video: A failed extraction handled appropriately Time to read article: 2 mins () ★ Close Preview A patient complains about a dentist’s technique and an alleged failure to prescribe antibiotics. In this video, find out how Dental Protection helped resolve the complaint. Read more Article contains Video Tagged in... Complaints Consent Competence Claims
Webinar 28/03/2019 Recorded webinar: Stepping up: Going from foundation dentist to assoc... Preview Article Recorded webinar: Stepping up: Going from foundation dentist to associate Time to read article: 2 mins () ★ Close Preview It can be daunting making the transition from foundation dentist to associate. Take on the next stage of your career with confidence. Join dentolegal consultants George Wright and David Hartoch as we look into some of the common challenges young dentists have to deal with, and the best ways to tackle them. Read more Article contains Text Tagged in... Career Planning Complaints
Case study 14/03/2019 Video - The retained root and consent Preview Article Video - The retained root and consent Time to read article: 3 mins () ★ Close Preview A retained root causes a patient complaint against a dentist. Watch this short video to find out how the situation arose and what advice Dental Protection gave. Read more Article contains Video Tagged in... Complaints Compliance Consent Communicate Dental Records
Articles and features 21/09/2018 Symbolic atonement Preview Article Symbolic atonement Time to read article: 3 mins () ★ Close Preview When a patient complains, what are they trying to achieve – an apology, a remedy, an expression of sympathy or empathy, accountability or just revenge? Jane Merivale, head of policy and technical at Dental Protection, looks at when financial redress can be the correct course of action. Read more Article contains Text Tagged in... Complaints
Case study 21/09/2018 A failed extraction handled appropriately Preview Article A failed extraction handled appropriately Time to read article: 2 mins () ★ Close Preview Read more Article contains Text Tagged in... Record Keeping Communication Complaints
Case study 21/09/2018 A lacerated cheek Preview Article A lacerated cheek Time to read article: 2 mins () ★ Close Preview A dentist received a letter of complaint from an elderly patient who had sustained a soft tissue injury to the lining of the left cheek during the restoration of a lower left third molar three months earlier. Read more Article contains Text Tagged in... Complaints Communication
Case study 20/09/2018 A request for compensation Preview Article A request for compensation Time to read article: 2 mins () ★ Close Preview Dental Protection advises two members from a practice following a patient complaint after a replacement filling was required. Read more Article contains Text Tagged in... Complaints Practice management
Case study 20/09/2018 Keeping up to date Preview Article Keeping up to date Time to read article: 1 mins () ★ Close Preview Read more Article contains Text Tagged in... Complaints
Case study 20/09/2018 The retained root and consent Preview Article The retained root and consent Time to read article: 3 mins () ★ Close Preview A retained root causes a patient complaint against a dentist. While Dental Protection supported him in rectifying the matter, issues were raised with his record-keeping – find out what learning points came out of this case. Read more Article contains Text Tagged in... Treatment Planning Complaints Record Keeping Consent
Webinar 07/06/2018 Recorded webinar: Handling complaints in the dental practice Preview Article Recorded webinar: Handling complaints in the dental practice Time to read article: 1 mins () ★ Close Preview Join dentolegal adviser Caroline Dodd as she provides an update on how to handle complaints in dental practice, examining the responsibilities of the whole team in responding to concerns. This webinar will also clarify what is expected from GDC Registrants. Read more Article contains Text Tagged in... Complaints Communicate
Articles and features 22/08/2017 Record Keeping in England Preview Article Record Keeping in England Time to read article: 6 mins () ★ Close Preview Dental professionals are required to make and keep accurate dental records of care provided to patients, whether NHS or private. Dental Protection is frequently contacted by members who want to understand how long records should be retained by the practice. Read more Article contains Text Tagged in... Complaints
Articles and features 22/08/2017 The NHS Complaints Regulations Preview Article The NHS Complaints Regulations Time to read article: 1 mins () ★ Close Preview The Local Authority Social Services & NHS Complaints (England) Regulations 2009 came into force on 1 April 2009 and introduced a revised procedure for the handling of complaints by local authorities, in respect of complaints about adult social care, and by NHS bodies, primary care providers and independent providers in respect of provision of NHS care. Read more Article contains Text Tagged in... Complaints
Articles and features 22/08/2017 NHS complaints regulation - The Ombudsman Preview Article NHS complaints regulation - The Ombudsman Time to read article: 1 mins () ★ Close Preview The Ombudsman takes the view that complaints handling should be ‘Do it once do it right’. The Ombudsman will be looking for an appropriate, proportionate response which meets the principles of good complaints handling. Read more Article contains Text Tagged in... Complaints
Articles and features 22/08/2017 NHS complaints regulations - what’s new? Preview Article NHS complaints regulations - what’s new? Time to read article: 2 mins () ★ Close Preview Patients who remain unhappy after local resolution is complete may request a review of their complaint by the Ombudsman. The person responding must inform the complainant of their right to take their complaint to the Ombudsman Health Service. Effectively what was a three-stage procedure is simplified into two stages. Read more Article contains Text Tagged in... Complaints
12/04/2017 NHS Scotland launches new complaints procedure Preview Article NHS Scotland launches new complaints procedure Time to read article: 2 mins () ★ Close Preview The new NHS Scotland Complaints Handling Procedure places an emphasis on empowering all staff to resolve issues “on-the-spot” where they can. Primary Care service providers also have to make sure they record all complaints, even those resolved efficiently. Sara Dawson explores all the changes below Read more Article contains Text Tagged in... Professionalism Complaints Scotland