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Articles and features 20/05/2022

Handling dissatisfied patients and their complaints

Handling dissatisfied patients and their complaints

Time to read article: 6 mins
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Dealing with patient dissatisfaction and receiving complaints are among the most challenging experiences a dental practitioner can face. Donna Pawsey, Case Manager at Dental Protection, explores the issues.

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Articles and features 02/11/2021

Complaint handling: A step-by-step guide for dental nurses

Complaint handling: A step-by-step guide for dental nurses

Time to read article: 9 mins
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George Wright, Dentolegal Consultant and Senior Dental Educator at Dental Protection, offers a comprehensive overview of effective complaint handling

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Articles and features 02/11/2021

Learning from complaints

Learning from complaints

Time to read article: 2 mins
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We recently published the article “Reflecting on a complaint” by Zoe Levenson, which was the winning entry in our competition run in partnership with Dental Training Consultants. Here we present the two excellent runners-up in the competition, by Jenna Shah and Priyanka Adatia.

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Case study 05/06/2020

When the time is right

When the time is right

Time to read article: 2 mins
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A hygienist member of Dental Protection contacted us to report that the practice she worked in had received a strongly worded telephone complaint concerning the provision of periodontal therapy, which included the removal of calculus and root surface debridement.

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Press release 04/11/2019

Concern over dental regulator’s covert investigations

Concern over dental regulator’s covert investigations

Time to read article: 2 mins
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The leading protection organisation for dentists has said it is “disappointed and concerned” that the General Dental Council (GDC) is engaging in undercover investigations which are attempting to trick dentists into wrong-doing.

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