Articles and features 23/03/2022 What does a Dentolegal Consultant do? Preview Article What does a Dentolegal Consultant do? Time to read article: 4 mins () ★ Close Preview Read more Article contains Text Tagged in... DLC Complaints Investigations Dentolegal consultant Claims COVID-19
Articles and features 02/11/2021 Complaint handling: A step-by-step guide for dental nurses Preview Article Complaint handling: A step-by-step guide for dental nurses Time to read article: 9 mins () ★ Close Preview George Wright, Dentolegal Consultant and Senior Dental Educator at Dental Protection, offers a comprehensive overview of effective complaint handling Read more Article contains Text Tagged in... Complaints
Case study 02/11/2021 An eventful extraction Preview Article An eventful extraction Time to read article: 4 mins () ★ Close Preview Read more Article contains Text Tagged in... extraction Complaints Negligence Dental Council Consent Expert Reports
Case study 02/11/2021 An allegation of dishonesty Preview Article An allegation of dishonesty Time to read article: 2 mins () ★ Close Preview Read more Article contains Text Tagged in... misconduct Complaints Practice management Record Keeping fitness to practise
Articles and features 02/11/2021 Complaint management – here to help Preview Article Complaint management – here to help Time to read article: 5 mins () ★ Close Preview Nipping complaints in the bud is always the best approach, where possible – Dental Protection’s Dr Simrit Ryatt, Dentolegal Consultant, looks at how we can help manage complaints on your behalf. Read more Article contains Text Tagged in... COVID-19 Complaints patient expectations Communication
Articles and features 02/11/2021 Defensive practice – does it really lower our risk? Preview Article Defensive practice – does it really lower our risk? Time to read article: 5 mins () ★ Close Preview Dr Simrit Ryatt, Dentolegal Consultant at Dental Protection, looks at why certain approaches to avoiding risk can become self-fulfilling prophecies. Read more Article contains Text Tagged in... Complaints Risk defensive dentistry Ethics Claims
Articles and features 02/11/2021 Learning from complaints Preview Article Learning from complaints Time to read article: 2 mins () ★ Close Preview We recently published the article “Reflecting on a complaint” by Zoe Levenson, which was the winning entry in our competition run in partnership with Dental Training Consultants. Here we present the two excellent runners-up in the competition, by Jenna Shah and Priyanka Adatia. Read more Article contains Text Tagged in... Communication Complaints
Case study 17/06/2021 Cosmetic procedure leads to complaint Preview Article Cosmetic procedure leads to complaint Time to read article: 3 mins () ★ Close Preview Read more Article contains Text Tagged in... Complaints cosmetic dentistry veneers
Case study 17/06/2021 Regulating the effects of COVID-19 Preview Article Regulating the effects of COVID-19 Time to read article: 2 mins () ★ Close Preview Read more Article contains Text Tagged in... patient expectations COVID-19 Complaints patient experience
Case study 17/06/2021 Continuity of care Preview Article Continuity of care Time to read article: 5 mins () ★ Close Preview Read more Article contains Text Tagged in... Record Keeping clinical records patient experience CEV Communication clinically extremely vulnerable
Case study 28/04/2021 The scale of the problem Preview Article The scale of the problem Time to read article: 1 mins () ★ Close Preview Read more Article contains Text Tagged in... dental nurse gdc Complaints dental hygienist
Case study 05/06/2020 The whole truth? Preview Article The whole truth? Time to read article: 2 mins () ★ Close Preview Read more Article contains Text Tagged in... Communication Complaints
Case study 05/06/2020 When the time is right Preview Article When the time is right Time to read article: 2 mins () ★ Close Preview A hygienist member of Dental Protection contacted us to report that the practice she worked in had received a strongly worded telephone complaint concerning the provision of periodontal therapy, which included the removal of calculus and root surface debridement. Read more Article contains Text Tagged in... Complaints Prescribing
Articles and features 29/01/2020 Surviving dental school: What are fitness to practise panels? Preview Article Surviving dental school: What are fitness to practise panels? Time to read article: 2 mins () ★ Close Preview Hopefully it will never happen to you, but it’s good to know what happens if you ever need to appear before a fitness to practise panel. Read more Article contains Text Tagged in... fitness to practise Complaints Professionalism gdc
Press release 04/11/2019 Concern over dental regulator’s covert investigations Preview Article Concern over dental regulator’s covert investigations Time to read article: 2 mins () ★ Close Preview The leading protection organisation for dentists has said it is “disappointed and concerned” that the General Dental Council (GDC) is engaging in undercover investigations which are attempting to trick dentists into wrong-doing. Read more Article contains Text Tagged in... gdc Claims Complaints
Case study 31/10/2019 What's in a name Preview Article What's in a name Time to read article: 2 mins () ★ Close Preview Read more Tagged in... Complaints
Press release 09/09/2019 Dental Protection calls for GDC to allow more time to respond to alle... Preview Article Dental Protection calls for GDC to allow more time to respond to allegations in non-clinical cases Time to read article: 2 mins () ★ Close Preview GDC proposals to allow more time to respond to allegations must be extended to non-clinical cases, says Dental Protection. Read more Article contains Text Tagged in... gdc Claims Complaints
Articles and features 08/07/2019 Ten steps to complaints handling Preview Article Ten steps to complaints handling Time to read article: 3 mins () ★ Close Preview Read our ten-step approach to help get the best resolution for our members. Read more Article contains Text Tagged in... Communicate Communication Complaints
09/05/2019 Supporting dentists through the clinical negligence process Preview Article Supporting dentists through the clinical negligence process Time to read article: 2 mins () ★ Close Preview Our dentolegal advice service is there to help with queries and dentolegal emergencies 24/7, 365 days a year. Find out about how we support members through a claim. Read more Article contains Video Tagged in... Successful Defence Claims Complaints
Case study 02/05/2019 Video: A failed extraction handled appropriately Preview Article Video: A failed extraction handled appropriately Time to read article: 2 mins () ★ Close Preview A patient complains about a dentist’s technique and an alleged failure to prescribe antibiotics. In this video, find out how Dental Protection helped resolve the complaint. Read more Article contains Video Tagged in... Competence Consent Claims Complaints
Case study 14/03/2019 Video - The retained root and consent Preview Article Video - The retained root and consent Time to read article: 3 mins () ★ Close Preview A retained root causes a patient complaint against a dentist. Watch this short video to find out how the situation arose and what advice Dental Protection gave. Read more Article contains Video Tagged in... Complaints Consent Compliance Communicate Dental Records
Articles and features 21/09/2018 Symbolic atonement Preview Article Symbolic atonement Time to read article: 3 mins () ★ Close Preview When a patient complains, what are they trying to achieve – an apology, a remedy, an expression of sympathy or empathy, accountability or just revenge? Jane Merivale, head of policy and technical at Dental Protection, looks at when financial redress can be the correct course of action. Read more Article contains Text Tagged in... Complaints
Case study 21/09/2018 A failed extraction handled appropriately Preview Article A failed extraction handled appropriately Time to read article: 2 mins () ★ Close Preview Read more Article contains Text Tagged in... Complaints Record Keeping Communication
Case study 21/09/2018 A lacerated cheek Preview Article A lacerated cheek Time to read article: 2 mins () ★ Close Preview A dentist received a letter of complaint from an elderly patient who had sustained a soft tissue injury to the lining of the left cheek during the restoration of a lower left third molar three months earlier. Read more Article contains Text Tagged in... Communication Complaints