Case study 05/06/2020 Quick thinking avoids a claim following a perforated root Preview Article Quick thinking avoids a claim following a perforated root Time to read article: 3 mins () ★ Close Preview Read more Article contains Text Tagged in... Decision Making Competence
Articles and features 31/10/2019 The sum of all fears Preview Article The sum of all fears Time to read article: 4 mins () ★ Close Preview It is a fact that much of human behaviour is related to maximising rewards and minimising losses. Raj Rattan, dental director at Dental Protection, looks at how we can reduce fear and manage risk and uncertainty, so we can stay confident and competent throughout our careers Read more Tagged in... Competence
Case study 09/08/2019 Short term orthodontics Preview Article Short term orthodontics Time to read article: 2 mins () ★ Close Preview Miss N attended an examination appointment with a new dentist,unhappy with the appearance of her upper teeth. Read more Article contains Text Tagged in... Competence Treatment Planning Communication
Case study 01/07/2019 Is it vital? Preview Article Is it vital? Time to read article: 3 mins () ★ Close Preview Mr R attended a practice as a new patient. He reported no symptoms, although during the examination the dentist noted the large composite restoration at 36, which had a small fracture to one side. Read more Article contains Text Tagged in... Diagnosis Communication Competence
Case study 02/05/2019 Video: A failed extraction handled appropriately Preview Article Video: A failed extraction handled appropriately Time to read article: 2 mins () ★ Close Preview A patient complains about a dentist’s technique and an alleged failure to prescribe antibiotics. In this video, find out how Dental Protection helped resolve the complaint. Read more Article contains Video Tagged in... Complaints Competence Consent Claims
Articles and features 11/12/2018 The role of receptionists: a legal commentary Preview Article The role of receptionists: a legal commentary Time to read article: 3 mins () ★ Close Preview A recent Supreme Court decision has raised questions about the role of non-clinical staff in patient care. The judgment criticised the actions of a receptionist in an Accident and Emergency (A&E) department – Joseph McCaughley, litigation solicitor at Dental Protection, looks at the ramifications of the case Read more Article contains Text Tagged in... Competence
Case study 07/11/2016 The black, the white, and the grey Preview Article The black, the white, and the grey Time to read article: 1 mins () ★ Close Preview What happens when experts disagree? Clinical opinion can and will differ from dentist to dentist, and as this case shows, sometimes the best option is to bring the experts together... Read more Article contains Text Tagged in... Complaints Managing Financial Risk Competence Generic Dentistry Prosthodontics Managing Clinical Risk
Case study 28/04/2015 Simply the worst day of my practising life Preview Article Simply the worst day of my practising life Time to read article: 5 mins () ★ Close Preview Nobody gets up in the morning intending on harming someone, I know that, and I am no different. Read more Article contains Text Tagged in... Generic Dentistry Oral Surgery Maxillofacial surgery Professionalism Negligence Competence
Case study 29/08/2014 Following the reasonable body of opinion Preview Article Following the reasonable body of opinion Time to read article: 1 mins () ★ Close Preview Making clinical judgements that go against the grain is never a good idea. If in doubt, Dental Protection is only ever a phone call away... Read more Article contains Text Tagged in... Prescribing Generic Dentistry Competence Managing Clinical Risk Treatment Planning
Case study 15/07/2014 Setting the record straight Preview Article Setting the record straight Time to read article: 2 mins () ★ Close Preview When a patient comes to the point of making a complaint, without adequate records to prove your professionalism you could find yourself lacking a solid defence. This case study illustrates how such a situation might arise... Read more Article contains Text Tagged in... Complaints Periodontics Record Keeping Issues & Conflict Management Competence
Case study 15/07/2014 Picking up on the signs Preview Article Picking up on the signs Time to read article: 1 mins () ★ Close Preview With everything else going on, it can be easy to miss signs of a patient’s dissatisfaction, but you can save yourself a lot of trouble later on by tuning your senses to even the mildest shifts in personality… Read more Article contains Text Tagged in... Issues & Conflict Management Communicate Competence Reputation management Generic Dentistry Professionalism
Case study 15/07/2014 Specialist advice can save the need for settlement Preview Article Specialist advice can save the need for settlement Time to read article: 1 mins () ★ Close Preview As this case illustrates, a lot of trouble can be saved later on by seeking specialist advice early... Read more Article contains Text Tagged in... Professionalism Competence Generic Dentistry Issues & Conflict Management
Case study 15/07/2014 A question of competence Preview Article A question of competence Time to read article: 1 mins () ★ Close Preview If you don’t feel confident about providing a certain treatment, the advice is simple – don’t do it. Early referral is the best option in cases beyond your level of expertise... Read more Article contains Text Tagged in... Communicate Reputation management Generic Dentistry Competence Managing Clinical Risk
Case study 15/07/2014 Reviewing a referral gets it right Preview Article Reviewing a referral gets it right Time to read article: 1 mins () ★ Close Preview Mistakes can be made when writing referral letters, double checking the details can only help avoid anything like this happening... Read more Article contains Text Tagged in... Communicate Dental Records Orthodontics Negligence Competence Managing Clinical Risk
Case study 15/07/2014 Read between the lines Preview Article Read between the lines Time to read article: 2 mins () ★ Close Preview As this case demonstrates, seemingly grateful patients can have gripes... Read more Article contains Text Tagged in... Periodontics Competence Dental Records Complaints Managing Clinical Risk Diagnosis
Case study 15/07/2014 A complex case of implant failure Preview Article A complex case of implant failure Time to read article: 1 mins () ★ Close Preview A combination of factors leads to success or failure in any complicated case. Taking care at the planning stage will help to swing the odds in your favour... Read more Article contains Text Tagged in... Prosthodontics Patients Managing Clinical Risk Competence
Case study 15/07/2014 Making a mess of a makeover Preview Article Making a mess of a makeover Time to read article: 2 mins () ★ Close Preview If you can’t genuinely claim competence in a procedure, you shouldn’t carry it out. Referring to someone who can is the best option… Read more Article contains Text Tagged in... Professionalism Restorative Ethics Managing Clinical Risk Reputation management Competence
Case study 15/07/2014 Be careful with multiple crown replacement Preview Article Be careful with multiple crown replacement Time to read article: 1 mins () ★ Close Preview When three opinions clash in the settlement of a difference in clinical opinion, something is clearly amiss... Read more Article contains Text Tagged in... Negligence Dental Records Prosthodontics Reputation management Professionalism Ethics
Case study 15/07/2014 Only fools rush in Preview Article Only fools rush in Time to read article: 2 mins () ★ Close Preview Failure to listen properly to the patient can result in unnecessary treatment or worse, as this case illustrates… Read more Article contains Text Tagged in... Listen Generic Dentistry Managing Clinical Risk Communicate Competence
Case study 14/07/2014 Out of sight, out of mind? Preview Article Out of sight, out of mind? Time to read article: 1 mins () ★ Close Preview As this case illustrates, referring a patient doesn’t end your supervision of their progress... Read more Article contains Text Tagged in... Professionalism Negligence Dentures Reputation management Competence Orthodontics
Case study 11/07/2014 What to do when you’re not good enough Preview Article What to do when you’re not good enough Time to read article: 1 mins () ★ Close Preview If you’re noticing a trend forming that might suggest you’re not as good at something as you thought, perhaps it’s time to re-evaluate your competence and seek a solution... Read more Article contains Text Tagged in... Professionalism Generic Dentistry Compliance Endodontics Competence
Case study 11/07/2014 Remember who’s in the driving seat Preview Article Remember who’s in the driving seat Time to read article: 2 mins () ★ Close Preview Although patients have fears and concerns, without following your duty of care you could be leaving yourself open to claims of negligence, as this case illustrates... Read more Article contains Text Tagged in... Restorative Dental Records Competence Communicate Periodontics Generic Dentistry
Case study 11/07/2014 Failure to investigate leads to sizeable settlement Preview Article Failure to investigate leads to sizeable settlement Time to read article: 1 mins () ★ Close Preview If a patient complains of a painful swelling, failing to investigate its cause could lead to a devastating result, as this case demonstrates... Read more Article contains Text Tagged in... Negligence Generic Dentistry Managing Clinical Risk Diagnosis Competence Professionalism
Case study 11/07/2014 The therapist and the sound-alike name Preview Article The therapist and the sound-alike name Time to read article: 2 mins () ★ Close Preview Although the following case is unusual, it highlights the need to be sure the patient you’re treating matches the name on the record card... Read more Article contains Text Tagged in... Dental Records Competence Paediatric Generic Dentistry Record Keeping Managing Clinical Risk