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Blog post 11/12/2018

The role of receptionists: a legal commentary

The role of receptionists: a legal commentary

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A recent Supreme Court decision has raised questions about the role of non-clinical staff in patient care. The judgment criticised the actions of a receptionist in an Accident and Emergency (A&E) department – Joseph McCaughley, litigation solicitor at Dental Protection, looks at the ramifications of the case

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Case study 15/07/2014

Picking up on the signs

Picking up on the signs

Time to read article: 1 mins
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With everything else going on, it can be easy to miss signs of a patient’s dissatisfaction, but you can save yourself a lot of trouble later on by tuning your senses to even the mildest shifts in personality…

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