Running a modern dental practice involves navigating ethical dilemmas and tackling the difficulties of clinical decision making. Join dental director Raj Rattan as he explores some key aspects of the business of dentistry, including root causes of ethical failures, areas of high risk, and models for decision making. Date: Tuesday 30 April 2019 Time: 13:00 - 14:00

It’s a terrible thing to experience, but burnout also has an impact on your dentolegal risk, and the safety of your patients. Join Dr Suzy Jordache and Dr Pallavi Bradshaw for a webinar designed to empower you to identify and manage this very real threat that clinicians face. Date: Tuesday 9 April 2019 Time: 19.30 – 20.30

This Masterclass is an interactive and practical session, tailored to the needs of general dental practitioners. The programme aims to enhance delegates’ skills in achieving more effective consultations.

The demand placed on modern clinicians means the possibility of burnout is growing significantly, impacting both the quality of care and potential increase in risk to patients. This workshop will help you recognise the signs of burnout and give you the knowledge and confidence to manage the symptoms, recover and prevent reoccurrence.

When a patient is dissatisfied with the decision-making process surrounding their treatment, the risk of a complaint or claim can increase drastically. This workshop provides expert insights into conducting conversations with your patients. It will help you provide the advice they need to reach healthcare decisions that are right for them

​This workshop will give you the skills to successfully communicate with your patients should they suffer an adverse outcome during their care. Gain effective strategies and enhanced skills to help you respond, with an introduction to the ethical, legal and regulatory obligations that you would face following an adverse outcome.

This workshop highlights the importance of well-organised dental records, to aid continuity of care and ensure good practice. Through a range of presentations, discussions, case scenarios and practical exercises, it highlights the importance of accurate and up-to-date dental records for both patient care and professional defence.

This workshop helps you identify and utilise a range of different skills in difficult interactions with patients and colleagues. These skills can help you reach a more favourable clinical outcome and still preserve the integrity of professional relationships. Very constructive. Finally, a model of workplace behaviour that will help change my patient interactions in the future.

This workshop gives you a thorough grounding in the issues surrounding managing risk through communication. It introduces proven preventative skills and techniques you can implement immediately to reduce your exposure to litigation and complaints, improving patient safety.