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Blog post 21/12/2018

The cost of claims – control through proportionality

The cost of claims – control through proportionality

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If you have ever been unfortunate enough to receive a letter of claim, you will be aware of how stressful the process can be. Another aspect is the often high sums of money involved. Stephen Preater, costs adviser at Dental Protection, is part of an expert in-house team that is dedicated to controlling the amounts sought by claimants

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Case study 15/07/2014

Effective emergency arrangements can keep complaints at bay

Effective emergency arrangements can keep complaints at bay

Time to read article: 2 mins
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A patient in pain can create headaches for the practice too. Making sure you attend to a patient's needs, and can prove you did so, are paramount...

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