Select country
Membership information
0800 561 9000
Dentolegal advice
0800 561 1010
Menu
Refine my search

Mastering difficult interactions

Post date: 09/02/2015 | Time to read article: 1 mins

The information within this article was correct at the time of publishing. Last updated 14/11/2018

This workshop helps you identify and utilise a range of different skills in difficult interactions with patients and colleagues. These skills can help you reach a more favourable clinical outcome and still preserve the integrity of professional relationships.

Very constructive. Finally, a model of workplace behaviour that will help change my patient interactions in the future.

Workshop Feedback

Book now

Overcoming challenging conversations

  • Gain a greater awareness of people’s personal attitudes
  • Understand the four factors that can make interactions difficult
  • Hone your ability to choose the right response
  • Master our five steps to improve difficult patient interactions with S.O.L.V.E

Suitable for:

Dental general practitioners
Specialists
Hygienists
Therapists

Format:

Three-hour workshop
Short lectures
Reflective exercise
Small group-facilitated discussions
Rehearsal of skills

Cost:

Dental Protection members - Free
Non-members - £150 (incl VAT)

CPD:

Three hours

Contact:

Email: education@dentalprotection.org
Call: +44 113 241 0696

Share this article

Share
Load more reviews
Rating

You've already submitted a review for this item

|
New site feature tour

Introducing an improved
online experience

You'll notice a few things have changed on our website. After asking our members what they want in an online platform, we've made it easier to access our membership benefits and created a more personalised user experience.

Why not take our quick 60-second tour? We'll show you how it all works and it should only take a minute.

Take the tour Continue to site

Dentolegal advice
0800 561 1010
Membership information
0800 561 9000

Key contact details

Should you need to contact us, our phone numbers are always visible.

Personalise your search

We'll save your profession in the "I am a..." dropdown filter for next time.

Tour completed

Now you've seen all of the updated features, it's time for you to try them out.

Continue to site
Take again