Case study 11/05/2016 When work threatens to destroy your life Preview Article When work threatens to destroy your life Time to read article: 4 mins () ★ Close Preview I’m the sort of person that cares too much and becomes emotionally committed to my patients. While kind and caring patients appreciate this, when a patient sets out to destroy you it takes over your own life instead... Read more Article contains Text Tagged in... Generic Dentistry Complaints Patients
Case study 14/10/2015 Are we there yet? Preview Article Are we there yet? Time to read article: 4 mins () ★ Close Preview I don’t think that I was taught orthodontics very well at an undergraduate level. That is to say, I think our lecturers scared us off it, telling us that it was best left to ‘the experts’ and so I didn't leave dental school feeling in any way confident to treat orthodontic patients. Read more Article contains Text Tagged in... Record Keeping Managing Clinical Risk Communicate Patients Orthodontics
Case study 15/07/2014 Effective emergency arrangements can keep complaints at bay Preview Article Effective emergency arrangements can keep complaints at bay Time to read article: 2 mins () ★ Close Preview A patient in pain can create headaches for the practice too. Making sure you attend to a patient's needs, and can prove you did so, are paramount... Read more Article contains Text Tagged in... Complaints Managing Clinical Risk Dental Records Generic Dentistry Patients Claims
Case study 15/07/2014 Cover yourself with contemporaneous records Preview Article Cover yourself with contemporaneous records Time to read article: 1 mins () ★ Close Preview When a patient makes a complaint, the one thing you’ll be able to rely on is your records. If they are not detailed enough, you could find yourself in real trouble... Read more Article contains Text Tagged in... Managing Clinical Risk Patients Practice management Issues & Conflict Management Record Keeping Generic Dentistry
Case study 15/07/2014 Explain yourself! Preview Article Explain yourself! Time to read article: 1 mins () ★ Close Preview Something that sounds simple and straightforward to the dentist may be unintelligible to the patient. Avoid later troubles by ensuring the patient understands what you’re talking about... Read more Article contains Text Tagged in... Communicate Patients Managing Clinical Risk Dentures
Case study 15/07/2014 Great expectations Preview Article Great expectations Time to read article: 2 mins () ★ Close Preview As a dentist you always aim to do the best you can, but if you don’t effectively manage your patient’s expectations, they might have good grounds for a claim... Read more Article contains Text Tagged in... Communicate Orthodontics Patients Managing Clinical Risk Consent
Case study 15/07/2014 A complex case of implant failure Preview Article A complex case of implant failure Time to read article: 1 mins () ★ Close Preview A combination of factors leads to success or failure in any complicated case. Taking care at the planning stage will help to swing the odds in your favour... Read more Article contains Text Tagged in... Patients Competence Prosthodontics Managing Clinical Risk
Case study 15/07/2014 Dealing with a daughter’s distress Preview Article Dealing with a daughter’s distress Time to read article: 1 mins () ★ Close Preview Being aware of the feelings and reactions of everyone in the surgery helps to minimise the chances of future complaints, as this case shows... Read more Article contains Text Tagged in... Professionalism Reputation management Patients Practice management Generic Dentistry
Case study 14/07/2014 Get your facts straight Preview Article Get your facts straight Time to read article: 1 mins () ★ Close Preview As this case illustrates, making comments without knowing the full story can lead to problems... Read more Article contains Text Tagged in... Dental Records Periodontics Patients Communicate Ethics Handover
Case study 14/07/2014 An unnecessarily vulnerable situation Preview Article An unnecessarily vulnerable situation Time to read article: 1 mins () ★ Close Preview A patient raised a query about the amount she was asked to pay for her dental treatment. The receptionist, who was new to the practice, assured the patient that the charge was correct. The patient paid the account and left the practice... Read more Article contains Text Tagged in... Issues & Conflict Management Generic Dentistry Patients Practice management Communicate System Errors
Case study 11/07/2014 Exercising caution with communications Preview Article Exercising caution with communications Time to read article: 1 mins () ★ Close Preview Something as small and simple as an email carries its own pitfalls. Make sure you understand the technology you use to communicate with patients... Read more Article contains Text Tagged in... Managing Clinical Risk Confidentiality Patients Generic Dentistry
Case study 11/07/2014 Failing to anticipate an adverse outcome Preview Article Failing to anticipate an adverse outcome Time to read article: 1 mins () ★ Close Preview As this case illustrates, clear communication between dentist and patient at all stages helps to minimise the chances of any problems during treatment... Read more Article contains Text Tagged in... Patients Communicate Endodontics Managing Clinical Risk