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Case study 11/05/2016

When work threatens to destroy your life

When work threatens to destroy your life

Time to read article: 4 mins
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I’m the sort of person that cares too much and becomes emotionally committed to my patients. While kind and caring patients appreciate this, when a patient sets out to destroy you it takes over your own life instead...

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Case study 14/10/2015

Are we there yet?

Are we there yet?

Time to read article: 4 mins
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I don’t think that I was taught orthodontics very well at an undergraduate level. That is to say, I think our lecturers scared us off it, telling us that it was best left to ‘the experts’ and so I didn't leave dental school feeling in any way confident to treat orthodontic patients.

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Case study 15/07/2014

Cover yourself with contemporaneous records

Cover yourself with contemporaneous records

Time to read article: 1 mins
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When a patient makes a complaint, the one thing you’ll be able to rely on is your records. If they are not detailed enough, you could find yourself in real trouble...

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Case study 15/07/2014

Explain yourself!

Explain yourself!

Time to read article: 1 mins
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Something that sounds simple and straightforward to the dentist may be unintelligible to the patient. Avoid later troubles by ensuring the patient understands what you’re talking about...

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Case study 14/07/2014

An unnecessarily vulnerable situation

An unnecessarily vulnerable situation

Time to read article: 1 mins
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A patient raised a query about the amount she was asked to pay for her dental treatment. The receptionist, who was new to the practice, assured the patient that the charge was correct. The patient paid the account and left the practice...

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