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Mastering adverse outcomes

Post date: 01/07/2018 | Time to read article: 1 mins

The information within this article was correct at the time of publishing. Last updated 30/11/2018

Manage the challenges of your daily practice with our professional development workshops

Our specially trained facilitators are all experienced dentists who understand the complexities of your practice. With courses suitable for dental general practitioners, specialists, hygienists and therapists, there is a range of half-day training workshops to choose from. All have 3 hours of CPD and are free as a benefit of membership.

Mastering adverse outcomes

This workshop will give you the skills to successfully communicate with your patients should they suffer an adverse outcome during their care. Gain effective strategies and enhanced skills to help you respond, with an introduction to the ethical, legal and regulatory obligations that you would face following an adverse outcome.

All our facilitators are dentists who have undergone formal training with Dental Protection. Where possible and applicable, our workshops are independently accredited for continuing professional development.

"If we all exercise what we were taught today, the patient care will be excellent."
Workshop feedback

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Taking control when things go wrong
  • Understand what an adverse outcome is, and why they happen
  • Learn the A.S.S.I.S.T model to aid communication with your patients
  • Discover why patients take action against dentists
  • Understand the legal, cultural and ethical obligations around adverse outcomes

Where and when?
With workshops being run in 20 locations across the UK and Ireland, you can choose a time and place to suit you

Who's it for? 

Dentists, hygienists and therapists. To ensure optimum interaction, group size is limited to 24 participants per workshop. 

Free as a benefit of membership (non-members £150 inclusive of VAT)

CPD points 
3 hours of verifiable CPD per workshop

For further information please contact educational services on:
Call: 0113 241 0696

98% of our attendees would strongly recommend our interactive workshops.

With the aim of minimising risk and delivering improved patient care, our risk management workshops are focused on advice and practical tools and tips.  


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