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Mastering adverse outcomes

Post date: 28/01/2015 | Time to read article: 1 mins

The information within this article was correct at the time of publishing. Last updated 14/11/2018

Manage the challenges of your daily practice with our professional development workshops

Our specially trained facilitators are all experienced dentists who understand the complexities of your practice. With courses suitable for dental general practitioners, specialists, hygienists and therapists, there is a range of half-day training workshops to choose from. All have 3 hours of CPD and are free as a benefit of membership.

Mastering adverse outcomes

This workshop will give you the skills to successfully communicate with your patients should they suffer an adverse outcome during their care. Gain effective strategies and enhanced skills to help you respond, with an introduction to the ethical, legal and regulatory obligations that you would face following an adverse outcome.

"If we all exercise what we were taught today, the patient care will be excellent."
Workshop feedback

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Taking control when things go wrong

  • Understand what an adverse outcome is, and why they happen
  • Learn the A.S.S.I.S.T model to aid communication with your patients
  • Discover why patients take action against dentists
  • Understand the legal, cultural and ethical obligations around adverse outcomes

Suitable for:

Dental general practitioners


Three-hour workshop
Short lectures
Reflective exercise
Small group-facilitated discussions
Rehearsal of skills


Dental Protection members - Free
Non-members - £150 (incl VAT)


Three hours

Call: +44 113 241 0696

Mastering workshops


98% of our attendees would strongly recommend our interactive workshops.

With the aim of minimising risk and delivering improved patient care, our risk management workshops are focused on advice and practical tools and tips.

All our facilitators are dentists who have undergone formal training with Dental Protection. Where possible and applicable, our workshops are independently accredited for continuing professional development.

Where and when?
With workshops being run in 20 locations across the UK and Ireland, you can choose a time and place to suit you

Who's it for? 
Dentists, hygienists and therapists. To ensure optimum interaction, group size is limited to 24 participants per workshop.

CPD points 
3 hours of verifiable CPD per workshop

Free as a benefit of membership (non-members £150 inclusive of VAT)

For further information please contact educational services on:

Call: 0113 241 0696

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