Case study 01/09/2022 Why communication counts Preview Article Why communication counts Time to read article: 2 mins () ★ Close Preview Sincere communication is often the key to navigating difficult conversations. This case involving a dental hygienist shows how your interactions with patients can often escalate unexpectedly, especially in online communications. Read more Article contains Text Tagged in... DCP Difficult Conversations Communication dental care professional Professionalism
Articles and features 22/06/2022 You’ve got mail: The emotional impact of a GDC investigation Preview Article You’ve got mail: The emotional impact of a GDC investigation Time to read article: 7 mins () ★ Close Preview A dental hygienist speaks openly about the impact of a GDC investigation on her physical and mental health and her inspiration behind not giving up. Read more Article contains Text Tagged in... Investigations Wellbeing dental hygienist dental care professional gdc fitness to practise
Articles and features 20/05/2022 Why your patient’s medical history matters Preview Article Why your patient’s medical history matters Time to read article: 4 mins () ★ Close Preview Amanda Waite, Case Manager at Dental Protection, looks at why a regular review of your patients’ medical histories and understanding their significance improves patient safety. Read more Article contains Text Tagged in... Medical Records Communication Record Keeping DCP
Articles and features 20/05/2022 Handling dissatisfied patients and their complaints Preview Article Handling dissatisfied patients and their complaints Time to read article: 6 mins () ★ Close Preview Dealing with patient dissatisfaction and receiving complaints are among the most challenging experiences a dental practitioner can face. Donna Pawsey, Case Manager at Dental Protection, explores the issues. Read more Article contains Text Tagged in... patient experience Complaints Communication Difficult Conversations DCP
Articles and features 04/05/2022 Preventive dentistry: a team approach Preview Article Preventive dentistry: a team approach Time to read article: 8 mins () ★ Close Preview Whether working independently under a Direct Access arrangement, or working under prescription, Dental Care Professionals can, and should, be involved in preventive care. Read more Article contains Text Tagged in... Direct Access Record Keeping dental care professional DCP Risk management preventive dentistry
Articles and features 04/05/2022 Difficult conversations in difficult situations Preview Article Difficult conversations in difficult situations Time to read article: 6 mins () ★ Close Preview Evelyn Ferguson-Williams, Case Manager at Dental Protection and former dental nurse, looks at the communication skills required for challenging conversations in the workplace. Read more Article contains Text Tagged in... DCP Communication Difficult Conversations
Articles and features 11/04/2022 Meet Gemma Forsythe, dental nurse and Dental Protection member Preview Article Meet Gemma Forsythe, dental nurse and Dental Protection member Time to read article: 5 mins () ★ Close Preview Get to know registered dental nurse and Instagrammer, Gemma Forsythe, as she discusses her career in nursing and why to her, being a member of Dental Protection is vital. Read more Article contains Text Tagged in... dental care professional dental nurse dental therapist dental hygienist DCP
Articles and features 01/04/2022 Examining soft tissues Preview Article Examining soft tissues Time to read article: 4 mins () ★ Close Preview Unlike many other areas of healthcare, dentists generally get to examine fit ambulant patients at varying intervals, and at times when they may have no symptoms or any particular reason for attending, other than for a periodic review of their oral health. Read more Article contains Text Tagged in... dental care professional Record Keeping Managing Clinical Risk DCP ENT Generic Dentistry