What triggers litigation in patients – something we said, something we did? Or something more? Helen Harbourne, Claims Manager at Dental Protection, considers the issue.

Dealing with patient dissatisfaction and receiving complaints are among the most challenging experiences a dental practitioner can face. Donna Pawsey, Case Manager at Dental Protection, explores the issues.

George Wright, Dentolegal Consultant and Senior Dental Educator at Dental Protection, offers a comprehensive overview of effective complaint handling

Nipping complaints in the bud is always the best approach, where possible – Dental Protection’s Dr Simrit Ryatt, Dentolegal Consultant, looks at how we can help manage complaints on your behalf.

Dr Simrit Ryatt, Dentolegal Consultant at Dental Protection, looks at why certain approaches to avoiding risk can become self-fulfilling prophecies.

We recently published the article “Reflecting on a complaint” by Zoe Levenson, which was the winning entry in our competition run in partnership with Dental Training Consultants. Here we present the two excellent runners-up in the competition, by Jenna Shah and Priyanka Adatia.

Hopefully it will never happen to you, but it’s good to know what happens if you ever need to appear before a fitness to practise panel.

Read our ten-step approach to help get the best resolution for our members.

Our dentolegal advice service is there to help with queries and dentolegal emergencies 24/7, 365 days a year. Find out about how we support members through a claim.