Failing to make the correct diagnosis inevitably means the treatment will fail too. As this case illustrates, seeing the bigger picture should always be the aim...

When a patient comes to the point of making a complaint, without adequate records to prove your professionalism you could find yourself lacking a solid defence. This case study illustrates how such a situation might arise...

As this case demonstrates, seemingly grateful patients can have gripes...

As this case illustrates, making comments without knowing the full story can lead to problems...

Although patients have fears and concerns, without following your duty of care you could be leaving yourself open to claims of negligence, as this case illustrates...

Sometimes no matter how well you care for a patient, things still don't go as planned...

Even when you’ve done everything by the book, unforeseen circumstances can result in a serious complaint. Keeping careful records and referring as soon as possible are always advised...

Acting outside of one’s level of experience is one thing but failing to explain all treatment options, or the possibility of having none at all, is quite another...

Seeking and documenting the patient’s views is always better than making assumption...

Making assumptions can have serious consequences, as this cautionary case illustrates...