Articles and features 20/05/2022 Handling dissatisfied patients and their complaints Preview Article Handling dissatisfied patients and their complaints Time to read article: 6 mins () ★ Close Preview Dealing with patient dissatisfaction and receiving complaints are among the most challenging experiences a dental practitioner can face. Donna Pawsey, Case Manager at Dental Protection, explores the issues. Read more Article contains Text Tagged in... Difficult Conversations patient experience Communication DCP Complaints
Case study 17/06/2021 Regulating the effects of COVID-19 Preview Article Regulating the effects of COVID-19 Time to read article: 2 mins () ★ Close Preview Read more Article contains Text Tagged in... patient experience Complaints COVID-19 patient expectations
Case study 17/06/2021 Continuity of care Preview Article Continuity of care Time to read article: 5 mins () ★ Close Preview Read more Article contains Text Tagged in... clinical records handovers Complaints clinically extremely vulnerable Record Keeping Communication