A retained root causes a patient complaint against a dentist. While Dental Protection supported him in rectifying the matter, issues were raised with his record-keeping – find out what learning points came out of this case.

Making clinical judgements that go against the grain is never a good idea. If in doubt, Dental Protection is only ever a phone call away...

Failing to make the correct diagnosis inevitably means the treatment will fail too. As this case illustrates, seeing the bigger picture should always be the aim...

As this case demonstrates, failing to take notice of a patient’s social history can impact as much as neglecting their medical history...