Articles and features 20/05/2022 Why your patient’s medical history matters Preview Article Why your patient’s medical history matters Time to read article: 4 mins () ★ Close Preview Amanda Waite, Case Manager at Dental Protection, looks at why a regular review of your patients’ medical histories and understanding their significance improves patient safety. Read more Article contains Text Tagged in... Record Keeping Communication Medical Records DCP
Articles and features 20/05/2022 Handling dissatisfied patients and their complaints Preview Article Handling dissatisfied patients and their complaints Time to read article: 6 mins () ★ Close Preview Dealing with patient dissatisfaction and receiving complaints are among the most challenging experiences a dental practitioner can face. Donna Pawsey, Case Manager at Dental Protection, explores the issues. Read more Article contains Text Tagged in... Complaints Difficult Conversations patient experience Communication DCP
Case study 11/05/2022 Should you fix another dentist’s treatment? Preview Article Should you fix another dentist’s treatment? Time to read article: 4 mins () ★ Close Preview Xanthoula Maitou, Dentolegal Consultant at Dental Protection, looks at a case where a patient asks a dentist to reverse treatment provided by another dentist. Read more Article contains Text Tagged in... veneers Adverse Outcomes Communication Difficult Conversations Ethics Procedures
Articles and features 04/05/2022 Preventive dentistry: a team approach Preview Article Preventive dentistry: a team approach Time to read article: 8 mins () ★ Close Preview Whether working independently under a Direct Access arrangement, or working under prescription, Dental Care Professionals can, and should, be involved in preventive care. Read more Article contains Text Tagged in... Communication preventive dentistry Direct Access DCP dental care professional Risk management
Articles and features 04/05/2022 Difficult conversations in difficult situations Preview Article Difficult conversations in difficult situations Time to read article: 6 mins () ★ Close Preview Evelyn Ferguson-Williams, Case Manager at Dental Protection and former dental nurse, looks at the communication skills required for challenging conversations in the workplace. Read more Article contains Text Tagged in... Communication DCP Difficult Conversations
Articles and features 06/04/2022 The importance of follow-up arrangements Preview Article The importance of follow-up arrangements Time to read article: 4 mins () ★ Close Preview There are many moments in clinical dentistry when the most crucial aspect of case management is not what you do, but what arrangements you make to monitor the effectiveness of what you do. Read more Article contains Text Tagged in... Record Keeping Communication Managing Clinical Risk Adverse Outcomes Systems Generic Dentistry
Articles and features 31/03/2022 Explaining relevant risk factors to patients Preview Article Explaining relevant risk factors to patients Time to read article: 4 mins () ★ Close Preview A clinician’s specialised knowledge of the aetiology of various oral and dental conditions places him, or her, in a position of significant advantage relative to most patients. Read more Article contains Text Tagged in... Generic Dentistry Record Keeping ENT Communication Managing Clinical Risk
Articles and features 02/11/2021 Complaint management – here to help Preview Article Complaint management – here to help Time to read article: 5 mins () ★ Close Preview Nipping complaints in the bud is always the best approach, where possible – Dental Protection’s Dr Simrit Ryatt, Dentolegal Consultant, looks at how we can help manage complaints on your behalf. Read more Article contains Text Tagged in... Complaints patient expectations COVID-19 Communication
Articles and features 02/11/2021 Learning from complaints Preview Article Learning from complaints Time to read article: 2 mins () ★ Close Preview We recently published the article “Reflecting on a complaint” by Zoe Levenson, which was the winning entry in our competition run in partnership with Dental Training Consultants. Here we present the two excellent runners-up in the competition, by Jenna Shah and Priyanka Adatia. Read more Article contains Text Tagged in... Communication Complaints
Case study 17/06/2021 Continuity of care Preview Article Continuity of care Time to read article: 5 mins () ★ Close Preview Read more Article contains Text Tagged in... patient experience Communication clinically extremely vulnerable Record Keeping handovers clinical records
Case study 03/12/2020 Falling to pieces Preview Article Falling to pieces Time to read article: 3 mins () ★ Close Preview Read more Article contains Text Tagged in... Endodontics Communication Record Keeping
Case study 03/12/2020 Restricted access prompts patient complaint Preview Article Restricted access prompts patient complaint Time to read article: 2 mins () ★ Close Preview Read more Article contains Text Tagged in... Communication
Case study 03/12/2020 Teledentistry – the new normal? Preview Article Teledentistry – the new normal? Time to read article: 2 mins () ★ Close Preview Read more Article contains Text Tagged in... Record Keeping Communication
Articles and features 03/07/2020 Perio and the pandemic: a cause for concern? Preview Article Perio and the pandemic: a cause for concern? Time to read article: 3 mins () ★ Close Preview Andrew Walker, dentolegal consultant at Dental Protection, looks at whether the disruption caused by COVID-19 will heighten the risks around periodontal disease Read more Article contains Text Tagged in... Communication Periodontics
Case study 05/06/2020 The whole truth? Preview Article The whole truth? Time to read article: 2 mins () ★ Close Preview Read more Article contains Text Tagged in... Complaints Communication
Case study 05/06/2020 A difficult call Preview Article A difficult call Time to read article: 2 mins () ★ Close Preview Read more Article contains Text Tagged in... Communication Confidentiality
Articles and features 29/01/2020 Surviving dental school: working with patients Preview Article Surviving dental school: working with patients Time to read article: 2 mins () ★ Close Preview Good communication is vital Read more Article contains Text Tagged in... Communication Consent gdc Confidentiality
Articles and features 29/01/2020 Surviving dental school: communication with colleagues Preview Article Surviving dental school: communication with colleagues Time to read article: 2 mins () ★ Close Preview Good dentists are good communicators – it’s that simple. Read more Article contains Text Tagged in... gdc Communicate Communication
Articles and features 04/12/2019 Monitoring erosive tooth wear Preview Article Monitoring erosive tooth wear Time to read article: 4 mins () ★ Close Preview Erosive tooth wear is the third most common oral condition in Europe. Professor David Bartlett from King’s College London and Dr Soha Dattani of GSK Consumer Healthcare examine the importance of documenting it as part of a standard dental examination. Read more Tagged in... Risk Treatment Planning Communication
Articles and features 04/12/2019 What is good enough dentistry? Preview Article What is good enough dentistry? Time to read article: 5 mins () ★ Close Preview Changing the conversation and changing the bar – restorative dentist James Darcey looks at what constitutes as ‘good enough’ dentistry. Read more Tagged in... Diagnosis Risk management Record Keeping Treatment Planning Investigations Communication
Case study 09/08/2019 Leaving a sour taste in the mouth Preview Article Leaving a sour taste in the mouth Time to read article: 2 mins () ★ Close Preview Associate dentists leave their current practice for a variety of reasons,and occasionally this can be due to a breakdown in communication and issues surrounding working relationships within the practice. Read more Article contains Text Tagged in... Communication
Case study 09/08/2019 Short term orthodontics Preview Article Short term orthodontics Time to read article: 2 mins () ★ Close Preview Miss N attended an examination appointment with a new dentist,unhappy with the appearance of her upper teeth. Read more Article contains Text Tagged in... Communication Treatment Planning Competence
Articles and features 29/07/2019 Maintaining professionalism online: the risks of social media Preview Article Maintaining professionalism online: the risks of social media Time to read article: 2 mins () ★ Close Preview Dentists and dental care professionals need to ensure they have a professional social media image and handle any online communications appropriately. Philip Johnstone, dentolegal consultant at Dental Protection, discusses how to avoid the risks associated with an online presence. Read more Article contains Text Tagged in... Communication
Case study 09/07/2019 Avoiding herodontics Preview Article Avoiding herodontics Time to read article: 2 mins () ★ Close Preview Ms B was suffering from pain that kept her awake at night. An examination by the dentist established tooth 27 was the cause of discomfort. Read more Article contains Text Tagged in... Consent Communication Treatment Planning