Nipping complaints in the bud is always the best approach, where possible – Dental Protection’s Dr Simrit Ryatt, Dentolegal Consultant, looks at how we can help manage complaints on your behalf.

We recently published the article “Reflecting on a complaint” by Zoe Levenson, which was the winning entry in our competition run in partnership with Dental Training Consultants. Here we present the two excellent runners-up in the competition, by Jenna Shah and Priyanka Adatia.

Andrew Walker, dentolegal consultant at Dental Protection, looks at whether the disruption caused by COVID-19 will heighten the risks around periodontal disease

Good communication is vital

Good dentists are good communicators – it’s that simple.

Erosive tooth wear is the third most common oral condition in Europe. Professor David Bartlett from King’s College London and Dr Soha Dattani of GSK Consumer Healthcare examine the importance of documenting it as part of a standard dental examination.

Changing the conversation and changing the bar – restorative dentist James Darcey looks at what constitutes as ‘good enough’ dentistry.

Dentists and dental care professionals need to ensure they have a professional social media image and handle any online communications appropriately. Philip Johnstone, dentolegal consultant at Dental Protection, discusses how to avoid the risks associated with an online presence.

Read our ten-step approach to help get the best resolution for our members.

We share some top tips to effectively manage difficult interactions with patients, including avoiding them in the first place. Feedback has shown these essential skills – which are also taught on Dental Protection’s ‘Mastering Difficult Interactions’ workshop – are valuable to members.

Dr Kalpesh Prajapat, author of Dental Associate Interviews: An Ultimate Preparation Guide, provides some guidance on how to get organised in practice.

Wherever you are in the world, there is generally a legal obligation in place that sets out duties of employers to ensure appropriate standards of quality and safety in a dental practice. Simrit Ryatt, dentolegal consultant, looks into some iatrogenic injuries and what can be done to avoid them.

Dr Kalpesh Prajapat, author of Dental Associate Interviews: An Ultimate Preparation Guide, provides guidance on how to choose the right development courses for you, and ensure you never stop learning and improving.

Dr Kalpesh Prajapat, author of Dental Associate Interviews: An Ultimate Preparation Guide, shares his tips for mastering this essential skill.