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Case study 20/09/2018

A request for compensation

A request for compensation

Time to read article: 2 mins
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Dental Protection advises two members from a practice following a patient complaint after a replacement filling was required.

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Case study 17/03/2016

More than I bargained for

More than I bargained for

Time to read article: 3 mins
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I didn’t really want to work for anyone else when I graduated, I just liked the idea of being my own boss and so I found my own premises to set up in. I’m happy still with the decisions and choices I made, although it came with challenges...

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Case study 15/07/2014

Cover yourself with contemporaneous records

Cover yourself with contemporaneous records

Time to read article: 1 mins
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When a patient makes a complaint, the one thing you’ll be able to rely on is your records. If they are not detailed enough, you could find yourself in real trouble...

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Case study 14/07/2014

An unnecessarily vulnerable situation

An unnecessarily vulnerable situation

Time to read article: 1 mins
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A patient raised a query about the amount she was asked to pay for her dental treatment. The receptionist, who was new to the practice, assured the patient that the charge was correct. The patient paid the account and left the practice...

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