Case study 02/11/2021 An allegation of dishonesty Preview Article An allegation of dishonesty Time to read article: 2 mins () ★ Close Preview Read more Article contains Text Tagged in... Practice management Complaints Record Keeping misconduct fitness to practise
Case study 20/09/2018 A request for compensation Preview Article A request for compensation Time to read article: 2 mins () ★ Close Preview Dental Protection advises two members from a practice following a patient complaint after a replacement filling was required. Read more Article contains Text Tagged in... Complaints Practice management
Articles and features 11/04/2018 How does the new GDPR affect my practice? Preview Article How does the new GDPR affect my practice? Time to read article: 5 mins () ★ Close Preview We look at how the new General Data Protection Regulations (GDPR) impact your dental practice. Read more Article contains Text Tagged in... Practice management Dental Records Record Keeping Data Protection
Articles and features 10/04/2018 Getting ready for GDPR Preview Article Getting ready for GDPR Time to read article: 1 mins () ★ Close Preview Useful information for preparing for new GDPR Read more Article contains Text Tagged in... Dental Records Compliance Practice management Record Keeping Data Protection
Case study 19/04/2016 Buying a practice versus starting from scratch Preview Article Buying a practice versus starting from scratch Time to read article: 2 mins () ★ Close Preview When I started out, beginning from scratch was almost always better. There was a shortage of dentists in many rural areas, and you could open and be instantly busy. Those days are gone. Read more Article contains Text Tagged in... Professionalism Practice management Financial Management Generic Dentistry
Case study 17/03/2016 More than I bargained for Preview Article More than I bargained for Time to read article: 3 mins () ★ Close Preview I didn’t really want to work for anyone else when I graduated, I just liked the idea of being my own boss and so I found my own premises to set up in. I’m happy still with the decisions and choices I made, although it came with challenges... Read more Article contains Text Tagged in... Practice management Generic Dentistry Negligence Reputation management System Errors
Case study 15/07/2014 Avoiding issues of vicarious liability Preview Article Avoiding issues of vicarious liability Time to read article: 2 mins () ★ Close Preview Clear lines of communication between everyone in the practice are essential to minimise the chances of something like this happening... Read more Article contains Text Tagged in... Prescribing Generic Dentistry Practice management Managing Clinical Risk Communicate
Case study 15/07/2014 Effective emergency arrangements can keep complaints at bay Preview Article Effective emergency arrangements can keep complaints at bay Time to read article: 2 mins () ★ Close Preview A patient in pain can create headaches for the practice too. Making sure you attend to a patient's needs, and can prove you did so, are paramount... Read more Article contains Text Tagged in... Claims Generic Dentistry Managing Clinical Risk Patients Dental Records Practice management
Case study 15/07/2014 Emergencies – no cover means no defence Preview Article Emergencies – no cover means no defence Time to read article: 1 mins () ★ Close Preview If you haven’t got a system in place for adequately dealing with patients when the practice is closed, you’ll have much more to deal with than disgruntled patients... Read more Article contains Text Tagged in... Managing Clinical Risk Generic Dentistry Negligence Practice management
Case study 15/07/2014 Cover yourself with contemporaneous records Preview Article Cover yourself with contemporaneous records Time to read article: 1 mins () ★ Close Preview When a patient makes a complaint, the one thing you’ll be able to rely on is your records. If they are not detailed enough, you could find yourself in real trouble... Read more Article contains Text Tagged in... Managing Clinical Risk Practice management Generic Dentistry Issues & Conflict Management Patients Record Keeping
Case study 15/07/2014 Picking up on the signs Preview Article Picking up on the signs Time to read article: 1 mins () ★ Close Preview With everything else going on, it can be easy to miss signs of a patient’s dissatisfaction, but you can save yourself a lot of trouble later on by tuning your senses to even the mildest shifts in personality… Read more Article contains Text Tagged in... Reputation management Practice management Managing Clinical Risk Competence Professionalism Listen
Case study 15/07/2014 Honesty is the best policy Preview Article Honesty is the best policy Time to read article: 1 mins () ★ Close Preview There is only one true version of events and presenting any other leaves you open to criticism or worse. Getting all the facts straight is always the best course of action... Read more Article contains Text Tagged in... Record Keeping Professionalism Negligence Generic Dentistry Practice management Communicate
Case study 15/07/2014 The wrong place at the right time Preview Article The wrong place at the right time Time to read article: 2 mins () ★ Close Preview Complaints can arise in unusual circumstances – keeping cool and calm and responding respectfully are always better choices than losing your temper... Read more Article contains Text Tagged in... Professionalism Generic Dentistry Issues & Conflict Management Communicate Reputation management Practice management
Case study 15/07/2014 Dealing with a daughter’s distress Preview Article Dealing with a daughter’s distress Time to read article: 1 mins () ★ Close Preview Being aware of the feelings and reactions of everyone in the surgery helps to minimise the chances of future complaints, as this case shows... Read more Article contains Text Tagged in... Professionalism Practice management Generic Dentistry Patients Reputation management
Case study 14/07/2014 An unnecessarily vulnerable situation Preview Article An unnecessarily vulnerable situation Time to read article: 1 mins () ★ Close Preview A patient raised a query about the amount she was asked to pay for her dental treatment. The receptionist, who was new to the practice, assured the patient that the charge was correct. The patient paid the account and left the practice... Read more Article contains Text Tagged in... System Errors Issues & Conflict Management Patients Practice management Communicate Generic Dentistry
Case study 14/07/2014 Careful contract assessment can save the day Preview Article Careful contract assessment can save the day Time to read article: 1 mins () ★ Close Preview Clear and transparent terms in a contract cannot be argued with, so both sides should always ensure they know where they stand… Read more Article contains Text Tagged in... Communicate Practice management Contracts Issues & Conflict Management Generic Dentistry
Case study 14/07/2014 Confidentiality is king! Preview Article Confidentiality is king! Time to read article: 1 mins () ★ Close Preview Even when someone in a position of authority makes an enquiry about a patient, the rules on confidentiality remain the same... Read more Article contains Text Tagged in... Confidentiality Practice management Generic Dentistry
Case study 11/07/2014 More complaining than complained about? Preview Article More complaining than complained about? Time to read article: 1 mins () ★ Close Preview As a practice owner, one has to be meticulous in documenting decisions, especially where dismissals could lead to claims of unfairness... Read more Article contains Text Tagged in... Record Keeping Professionalism Issues & Conflict Management Complaints Generic Dentistry Listen
Case study 11/07/2014 The bad side to the business of dentistry Preview Article The bad side to the business of dentistry Time to read article: 1 mins () ★ Close Preview A patient refusing to pay is often an issue that requires more careful attention than threatening legal action against them, as this case demonstrates... Read more Article contains Text Tagged in... Negligence Listen Communicate Professionalism Complaints Generic Dentistry