As this case demonstrates, failing to take notice of a patient’s social history can impact as much as neglecting their medical history...

As this case illustrates, clear communication between dentist and patient at all stages helps to minimise the chances of any problems during treatment...

Foresight beats hindsight every time, as this case demonstrates...

As this case demonstrates, medical and social history can be of equal importance in many outcomes...

It’s easy to assume that all the policies in a practice are down to the owner, but in reality the standard of care is very much down to the individual...

Seeking and documenting the patient’s views is always better than making assumption...

While it can be all too easy to want to maximise profits, doing so can rub patients up the wrong way. Changing the way you practise can make a real, positive difference...

Taking over from another dentist can lead to conflict – but protecting the interests of the patients remains paramount...

If you don’t keep up to date with your profession, you might be providing treatment that’s become outmoded, as this case demonstrates...

The importance of discussing and documenting everything with your patients cannot be over-emphasised, as this case proves...

A patient refusing to pay is often an issue that requires more careful attention than threatening legal action against them, as this case demonstrates...

Avoid costly settlements in the future by keeping adequate records now...