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Articles and features 25/01/2017

Complaints Handling

Complaints Handling

Time to read article: 5 mins
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The key to complaints handling is a flexibility of approach. The complaints handling process should adapt to the needs of a patient and not the other way round. Although there is no single way to handle a complaint, there are some key steps that should always be considered...

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Articles and features 15/08/2016

Infection control

Infection control

Time to read article: 3 mins
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In addition to several references in the press to “dirty dentists” this is the month that the case of Dr D’Mello returned to the GDC. More importantly, when the case is reported in the national press it has the potential to suggest that dental surgeries may not be safe or that cross - infection standards have been disregarded. One way to avoid such suspicion is to share your infection control routines with your patients at an early stage when they first come for treatment; adopt an “open house” policy.

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Case study 17/03/2016

More than I bargained for

More than I bargained for

Time to read article: 3 mins
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I didn’t really want to work for anyone else when I graduated, I just liked the idea of being my own boss and so I found my own premises to set up in. I’m happy still with the decisions and choices I made, although it came with challenges...

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Case study 13/01/2016

The day my patient nearly died

The day my patient nearly died

Time to read article: 6 mins
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I was working as a young graduate dentist some years ago. I had three years of experience since graduating, and like many dentists starting their careers I worked at two different practices. I had recently started doing three days per week at a practice unsupervised and I felt confident in my clinical experience to do this, comforted by the knowledge that I could refer if required...

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Case study 15/12/2015

My first year in practice: a country change

My first year in practice: a country change

Time to read article: 4 mins
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The prospects for 2015 became exciting and far more concrete when I was given the opportunity to take up a full-time position in Roma with the South West Hospital and Health Service. After a quick Google search of how far away Roma actually was, I decided on a country change; from the white sandy beaches of Gold Coast to the red soil of south-west Queensland...

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Case study 14/10/2015

Are we there yet?

Are we there yet?

Time to read article: 4 mins
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I don’t think that I was taught orthodontics very well at an undergraduate level. That is to say, I think our lecturers scared us off it, telling us that it was best left to ‘the experts’ and so I didn't leave dental school feeling in any way confident to treat orthodontic patients.

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Articles and features 19/01/2015

Complaints handling - quick facts

Complaints handling - quick facts

Time to read article: 3 mins
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When the practice receives a complaint it must acknowledge the complaint not later than 3 working days after the day on which it was received. At the same time, an offer must be made to discuss with the patient the handling of the complaint and the likely period for the investigation and response.

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Articles and features 10/11/2014

GDC Standards for the Dental Team

GDC Standards for the Dental Team

Time to read article: 1 mins
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Standards for the Dental Team is published by the General Dental Council (GDC) and came into effect 30 September 2013. The document sets out the standards of conduct, performance and ethics that govern dental professionals in the United Kingdom. It specifies the principles, standards and guidance which apply to all members of the dental team, and also sets out what patients can expect from a dental professional.

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Articles and features 27/08/2014

Tooth surface loss

Tooth surface loss

Time to read article: 4 mins
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Not only is the prevalence of tooth surface loss (TSL) increasing, but clinicians increasingly find themselves facing criticism and challenges regarding its diagnosis and management.

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Articles and features 27/08/2014

Post-operative instructions

Post-operative instructions

Time to read article: 3 mins
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Sadly the dental surgery environment is not always conducive to effective communication. Often the dentist and other members of the dental team are dealing with a variety of patients, all with different needs, and they may be subject to severe time pressures.

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Articles and features 27/08/2014

Co-operation & compliance

Co-operation & compliance

Time to read article: 4 mins
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There are many examples in clinical dentistry of treatment which is largely dependent upon the level of co-operation from the patient, and/or the degree to which the patient follows the advice and recommendations of the clinical team.

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Articles and features 27/08/2014

Follow-up arrangements

Follow-up arrangements

Time to read article: 4 mins
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There are many moments in clinical dentistry when the most crucial aspect of case management is not what you do, but what arrangements you make to monitor the effectiveness of what you do.

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