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Articles and features 06/02/2019

Surviving dental school: Working with patients

Surviving dental school: Working with patients

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Patients will not necessarily be in a position to differentiate between you, as a dental student, and a fully qualified dentist – so it’s up to you to make sure they know who you are.

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Webinar 11/01/2019

Webinar: Consent - Does yes really mean yes

Webinar: Consent - Does yes really mean yes

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When it comes to obtaining valid consent, there are many key issues to consider for each patient, every time they require treatment. Join Dentolegal Consultant, Helen Kaney as she investigates when ‘yes’ really means ‘yes’ and examines the key aspects of obtaining valid consent. Date: Tuesday 5 March 2019 Time: 13:00 - 14:00

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Articles and features 31/12/2018

Surviving dental school: Communication

Surviving dental school: Communication

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Good dentists are good communicators – it’s that simple. Our experience over many years is that mistakes in practice can happen as a result of poor communication. Developing both your teamwork and communication skills at dental school will stand you in good stead as a dentist.

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Webinar 01/06/2018

Webinar: Key rules for valid consent

Webinar: Key rules for valid consent

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Join dentolegal adviser Dr Len D’Cruz as he discusses the complexities and best practice around obtaining consent from patients.

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12/09/2017

Top Tips for Final Year Dental Students

Top Tips for Final Year Dental Students

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We hope you find these top tips useful. Everyone has their own ways of making life a little easier. If you would like to include a top tip on this page please click on the tab below.

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Advice booklet 22/08/2017

NHS Concerns, Complaints and Redress Arrangements

NHS Concerns, Complaints and Redress Arrangements

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Since 1 April 2011 The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 have applied to NHS treatment provided in Wales.

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Articles and features 22/08/2017

Record Keeping in England

Record Keeping in England

Time to read article: 6 mins
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Dental professionals are required to make and keep accurate dental records of care provided to patients, whether NHS or private. Dental Protection is frequently contacted by members who want to understand how long records should be retained by the practice.

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Articles and features 22/08/2017

What to expect when the CQC inspect

What to expect when the CQC inspect

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The Care Quality Commission (CQC) has stated that it intends to inspect approximately 10% of dental providers and that it will not apply ratings following inspections.

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Articles and features 22/08/2017

Support with CQC - Fundamental standards

Support with CQC - Fundamental standards

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Receiving and acting on complaints: a summary of complaints, responses, correspondence and other relevant information identified must be provided to CQC within 28 days of a request.

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Articles and features 22/08/2017

Support with CQC - Duty of candour

Support with CQC - Duty of candour

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The duty of candour, which was introduced by the government through Regulation 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, applies to dental practices from 1 April 2015.

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Articles and features 22/08/2017

The CQC – What you need to know

The CQC – What you need to know

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All healthcare organisations that provide regulated activities have to register with the CQC. Here's a little background along with advice on who is affected and how to apply for registration.

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Articles and features 22/08/2017

The NHS Complaints Regulations

The NHS Complaints Regulations

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The Local Authority Social Services & NHS Complaints (England) Regulations 2009 came into force on 1 April 2009 and introduced a revised procedure for the handling of complaints by local authorities, in respect of complaints about adult social care, and by NHS bodies, primary care providers and independent providers in respect of provision of NHS care.

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Articles and features 22/08/2017

NHS complaints regulation - The Ombudsman

NHS complaints regulation - The Ombudsman

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The Ombudsman takes the view that complaints handling should be ‘Do it once do it right’. The Ombudsman will be looking for an appropriate, proportionate response which meets the principles of good complaints handling.

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Articles and features 22/08/2017

NHS complaints regulations - what’s new?

NHS complaints regulations - what’s new?

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Patients who remain unhappy after local resolution is complete may request a review of their complaint by the Ombudsman. The person responding must inform the complainant of their right to take their complaint to the Ombudsman Health Service. Effectively what was a three-stage procedure is simplified into two stages.

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22/08/2017

Compiling a portfolio...a guide to a painless experience

Compiling a portfolio...a guide to a painless experience

Time to read article: 4 mins
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Emily Hooper graduated from Bristol Dental School in 2013. She completed DF1 in Bath and has since completed Dental Core Trainee positions in Bristol and Newcastle. She currently works as a DCT 3 in Paediatric Dentistry.

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Advice booklet 09/04/2017

Dental advice booklets

Dental advice booklets

Time to read article: 3 mins
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Browse our range of booklets providing practical guidance and professional advice.

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