Articles and features 25/06/2019 It could happen to you Preview Article It could happen to you Time to read article: 5 mins () ★ Close Preview Dr T has worked as a GDP for 15 years. He talks to us about an unusual complaint he received and the lessons he has learned from it. Read more Article contains Text Tagged in... Dental Records Communicate
Case study 14/03/2019 Video - The retained root and consent Preview Article Video - The retained root and consent Time to read article: 3 mins () ★ Close Preview A retained root causes a patient complaint against a dentist. Watch this short video to find out how the situation arose and what advice Dental Protection gave. Read more Article contains Video Tagged in... Dental Records Complaints Consent Communicate Compliance
Articles and features 11/04/2018 How does the new GDPR affect my practice? Preview Article How does the new GDPR affect my practice? Time to read article: 5 mins () ★ Close Preview We look at how the new General Data Protection Regulations (GDPR) impact your dental practice. Read more Article contains Text Tagged in... Dental Records Practice management Record Keeping Data Protection
Articles and features 10/04/2018 Getting ready for GDPR Preview Article Getting ready for GDPR Time to read article: 1 mins () ★ Close Preview Useful information for preparing for new GDPR Read more Article contains Text Tagged in... Compliance Dental Records Record Keeping Data Protection Practice management
Case study 11/11/2015 Orthodontics 101 - Tips for the new graduate Preview Article Orthodontics 101 - Tips for the new graduate Time to read article: 2 mins () ★ Close Preview Children can often be the foundation stone of a successful dental practice as how you treat and look after someone’s child will often influence the attendance patterns of the parents and other family members. Read more Article contains Text Tagged in... Dental Records Orthodontics Professionalism Managing Clinical Risk
31/08/2014 Dental records as a tool for improvement Preview Article Dental records as a tool for improvement Time to read article: 4 mins () ★ Close Preview In the Internet age, dental records have never been easier to create and share. Online you can find text, videos, digital images, sound files and every combination of these. Read more Article contains Text Tagged in... Dental Records
Case study 15/07/2014 Effective emergency arrangements can keep complaints at bay Preview Article Effective emergency arrangements can keep complaints at bay Time to read article: 2 mins () ★ Close Preview A patient in pain can create headaches for the practice too. Making sure you attend to a patient's needs, and can prove you did so, are paramount... Read more Article contains Text Tagged in... Complaints Managing Clinical Risk Patients Issues & Conflict Management Dental Records Claims
Case study 15/07/2014 The writing (should be) on the wall Preview Article The writing (should be) on the wall Time to read article: 2 mins () ★ Close Preview Patients cannot be relied upon to second-guess your treatment plans. Making sure they understand what is reasonably expected of them along with any consequences of non-compliance is essential... Read more Article contains Text Tagged in... Record Keeping Consent Generic Dentistry Dental Records Communicate Orthodontics
Case study 15/07/2014 When sedation leads to settlement Preview Article When sedation leads to settlement Time to read article: 1 mins () ★ Close Preview Issuing warnings or important information to a sedated patient is never recommended. As this case demonstrates, you should make sure the patient understands any possible outcomes before treatment starts... Read more Article contains Text Tagged in... Generic Dentistry Listen Consent Dental Records Sedation Communicate
Case study 15/07/2014 Appropriate action on allergies Preview Article Appropriate action on allergies Time to read article: 1 mins () ★ Close Preview Medical history isn’t the definitive article of a patient’s situation – sometimes you must dig a little deeper to ensure you do no harm... Read more Article contains Text Tagged in... Dental Records Negligence Managing Clinical Risk Prescribing Generic Dentistry
Case study 15/07/2014 Reviewing a referral gets it right Preview Article Reviewing a referral gets it right Time to read article: 1 mins () ★ Close Preview Mistakes can be made when writing referral letters, double checking the details can only help avoid anything like this happening... Read more Article contains Text Tagged in... Communicate Managing Clinical Risk Competence Negligence Orthodontics Dental Records
Case study 15/07/2014 Read between the lines Preview Article Read between the lines Time to read article: 2 mins () ★ Close Preview As this case demonstrates, seemingly grateful patients can have gripes... Read more Article contains Text Tagged in... Competence Professionalism Periodontics Diagnosis Complaints Dental Records
Case study 15/07/2014 Are you asking all the right questions? Preview Article Are you asking all the right questions? Time to read article: 1 mins () ★ Close Preview Without paying due attention to a patient’s medical history and asking any questions to augment it where necessary, you can’t be sure of eliminating potential problems... Read more Article contains Text Tagged in... Dental Records Generic Dentistry Medical Records Communicate Managing Clinical Risk
Case study 15/07/2014 Be careful with multiple crown replacement Preview Article Be careful with multiple crown replacement Time to read article: 1 mins () ★ Close Preview When three opinions clash in the settlement of a difference in clinical opinion, something is clearly amiss... Read more Article contains Text Tagged in... Prosthodontics Negligence Professionalism Dental Records Ethics Competence
Case study 14/07/2014 Get your facts straight Preview Article Get your facts straight Time to read article: 1 mins () ★ Close Preview As this case illustrates, making comments without knowing the full story can lead to problems... Read more Article contains Text Tagged in... Dental Records Handover Communicate Periodontics Ethics Patients
Case study 14/07/2014 Good records are the best defence Preview Article Good records are the best defence Time to read article: 1 mins () ★ Close Preview Tragic situations can arise where dentists are alleged to be to blame, such as in this case where only good record keeping saved the clinician a great deal of worry and stress... Read more Article contains Text Tagged in... Dental Records Successful Defence Generic Dentistry
Case study 14/07/2014 A case of mistaken identity Preview Article A case of mistaken identity Time to read article: 2 mins () ★ Close Preview As this cautionary case illustrates, keeping good records is the key to fending off bogus allegations... Read more Article contains Text Tagged in... Dental Records Record Keeping Generic Dentistry
Case study 14/07/2014 Unrecorded discussion leads to claim for negligence Preview Article Unrecorded discussion leads to claim for negligence Time to read article: 2 mins () ★ Close Preview If you don’t record discussions with patients and warnings in the records, how can you hope to defend against a claim for negligence? Read more Article contains Text Tagged in... Communicate Consent Dental Records
Case study 11/07/2014 Remember who’s in the driving seat Preview Article Remember who’s in the driving seat Time to read article: 2 mins () ★ Close Preview Although patients have fears and concerns, without following your duty of care you could be leaving yourself open to claims of negligence, as this case illustrates... Read more Article contains Text Tagged in... Dental Records Generic Dentistry Periodontics Restorative Competence Communicate
Case study 11/07/2014 In spite of your best efforts Preview Article In spite of your best efforts Time to read article: 1 mins () ★ Close Preview Sometimes no matter how well you care for a patient, things still don't go as planned... Read more Article contains Text Tagged in... Generic Dentistry Periodontics Dental Records Expert Reports
Case study 11/07/2014 The therapist and the sound-alike name Preview Article The therapist and the sound-alike name Time to read article: 2 mins () ★ Close Preview Although the following case is unusual, it highlights the need to be sure the patient you’re treating matches the name on the record card... Read more Article contains Text Tagged in... Generic Dentistry Record Keeping Competence Paediatric Managing Clinical Risk Dental Records
Case study 11/07/2014 Complications, circumstances, and compensation Preview Article Complications, circumstances, and compensation Time to read article: 1 mins () ★ Close Preview As this case demonstrates, medical and social history can be of equal importance in many outcomes... Read more Article contains Text Tagged in... Claims Dental Records Prosthodontics Negligence Managing Clinical Risk Communicate
Case study 11/07/2014 A debatable lack of interest Preview Article A debatable lack of interest Time to read article: 1 mins () ★ Close Preview Seeking and documenting the patient’s views is always better than making assumption... Read more Article contains Text Tagged in... Generic Dentistry Periodontics Successful Defence Complaints Record Keeping Managing Clinical Risk
Case study 11/07/2014 Asking the right questions Preview Article Asking the right questions Time to read article: 1 mins () ★ Close Preview Quality of care and the standards expected of a clinician can always be called into question, as this case illustrates... Read more Article contains Text Tagged in... Dental Records Competence Professionalism Paediatric Managing Clinical Risk Generic Dentistry