Articles and features 22/06/2022 You’ve got mail: The emotional impact of a GDC investigation Preview Article You’ve got mail: The emotional impact of a GDC investigation Time to read article: 7 mins () ★ Close Preview A dental hygienist speaks openly about the impact of a GDC investigation on her physical and mental health and her inspiration behind not giving up. Read more Article contains Text Tagged in... gdc Wellbeing fitness to practise dental care professional DCP mental health
Articles and features 20/05/2022 Why your patient’s medical history matters Preview Article Why your patient’s medical history matters Time to read article: 4 mins () ★ Close Preview Amanda Waite, Case Manager at Dental Protection, looks at why a regular review of your patients’ medical histories and understanding their significance improves patient safety. Read more Article contains Text Tagged in... Communication Record Keeping DCP Medical Records
Articles and features 20/05/2022 Handling dissatisfied patients and their complaints Preview Article Handling dissatisfied patients and their complaints Time to read article: 6 mins () ★ Close Preview Dealing with patient dissatisfaction and receiving complaints are among the most challenging experiences a dental practitioner can face. Donna Pawsey, Case Manager at Dental Protection, explores the issues. Read more Article contains Text Tagged in... Communication DCP Complaints Difficult Conversations patient experience
Case study 11/05/2022 Turkey teeth: managing the fallout of dental tourism Preview Article Turkey teeth: managing the fallout of dental tourism Time to read article: 4 mins () ★ Close Preview Simrit Ryatt, Dentolegal Consultant, recalls the case of a dentist who sought Dental Protection advice after his aspiring influencer patient opted for treatment abroad. Read more Article contains Text Tagged in... tooth whitening cosmetic dentistry emergency care Record Keeping dental tourism
Case study 11/05/2022 Should you fix another dentist’s treatment? Preview Article Should you fix another dentist’s treatment? Time to read article: 4 mins () ★ Close Preview Xanthoula Maitou, Dentolegal Consultant at Dental Protection, looks at a case where a patient asks a dentist to reverse treatment provided by another dentist. Read more Article contains Text Tagged in... Procedures patient expectations Difficult Conversations Communication COVID-19 Ethics
Articles and features 04/05/2022 Preventive dentistry: a team approach Preview Article Preventive dentistry: a team approach Time to read article: 8 mins () ★ Close Preview Whether working independently under a Direct Access arrangement, or working under prescription, Dental Care Professionals can, and should, be involved in preventive care. Read more Article contains Text Tagged in... Risk management dental care professional preventive dentistry Direct Access Record Keeping Communication
Articles and features 04/05/2022 Difficult conversations in difficult situations Preview Article Difficult conversations in difficult situations Time to read article: 6 mins () ★ Close Preview Evelyn Ferguson-Williams, Case Manager at Dental Protection and former dental nurse, looks at the communication skills required for challenging conversations in the workplace. Read more Article contains Text Tagged in... Difficult Conversations DCP Communication
Articles and features 11/04/2022 Meet Gemma Forsythe, dental nurse and Dental Protection member Preview Article Meet Gemma Forsythe, dental nurse and Dental Protection member Time to read article: 5 mins () ★ Close Preview Get to know registered dental nurse and Instagrammer, Gemma Forsythe, as she discusses her career in nursing and why to her, being a member of Dental Protection is vital. Read more Article contains Text Tagged in... dental care professional dental nurse dental therapist DCP dental hygienist
Articles and features 08/04/2022 Employment contracts and documentation Preview Article Employment contracts and documentation Time to read article: 4 mins () ★ Close Preview Medical Protection, in partnership with Croner, detail the essential features of UK employment contracts for practice principals to include. Read more Article contains Text Tagged in... Employee contracts
Articles and features 06/04/2022 The importance of follow-up arrangements Preview Article The importance of follow-up arrangements Time to read article: 4 mins () ★ Close Preview There are many moments in clinical dentistry when the most crucial aspect of case management is not what you do, but what arrangements you make to monitor the effectiveness of what you do. Read more Article contains Text Tagged in... Generic Dentistry Managing Clinical Risk Systems ENT Procedures Record Keeping
Articles and features 01/04/2022 Examining soft tissues Preview Article Examining soft tissues Time to read article: 4 mins () ★ Close Preview Unlike many other areas of healthcare, dentists generally get to examine fit ambulant patients at varying intervals, and at times when they may have no symptoms or any particular reason for attending, other than for a periodic review of their oral health. Read more Article contains Text Tagged in... Record Keeping DCP Managing Clinical Risk ENT dental care professional Generic Dentistry
Articles and features 31/03/2022 Explaining relevant risk factors to patients Preview Article Explaining relevant risk factors to patients Time to read article: 4 mins () ★ Close Preview A clinician’s specialised knowledge of the aetiology of various oral and dental conditions places him, or her, in a position of significant advantage relative to most patients. Read more Article contains Text Tagged in... ENT Record Keeping Generic Dentistry Communication Managing Clinical Risk
Articles and features 23/03/2022 What does a Dentolegal Consultant do? Preview Article What does a Dentolegal Consultant do? Time to read article: 4 mins () ★ Close Preview Read more Article contains Text Tagged in... Claims dentolegal advice Complaints working from home DLC Investigations
Articles and features 09/03/2022 Knowing your scope in a world of Direct Access Preview Article Knowing your scope in a world of Direct Access Time to read article: 2 mins () ★ Close Preview Before 2013, all members of the dental team had to work on the prescription of a dentist – then the GDC issued guidance that allowed Direct Access for some dental care professionals. Former dental nurses Amanda Waite and Evelyn Ferguson-Williams, Case Managers at Dental Protection, look at why dental care professionals still need to practise within their competence Read more Article contains Text Tagged in... dental care professional dental hygienist dental therapist dental nurse Competence
Articles and features 02/11/2021 Complaint handling: A step-by-step guide for dental nurses Preview Article Complaint handling: A step-by-step guide for dental nurses Time to read article: 9 mins () ★ Close Preview George Wright, Dentolegal Consultant and Senior Dental Educator at Dental Protection, offers a comprehensive overview of effective complaint handling Read more Article contains Text Tagged in... Complaints
Case study 02/11/2021 An eventful extraction Preview Article An eventful extraction Time to read article: 4 mins () ★ Close Preview Read more Article contains Text Tagged in... Negligence extraction Expert Reports Complaints Consent Dental Council
Case study 02/11/2021 An allegation of dishonesty Preview Article An allegation of dishonesty Time to read article: 2 mins () ★ Close Preview Read more Article contains Text Tagged in... Record Keeping misconduct fitness to practise Complaints Practice management
Articles and features 02/11/2021 Complaint management – here to help Preview Article Complaint management – here to help Time to read article: 5 mins () ★ Close Preview Nipping complaints in the bud is always the best approach, where possible – Dental Protection’s Dr Simrit Ryatt, Dentolegal Consultant, looks at how we can help manage complaints on your behalf. Read more Article contains Text Tagged in... patient expectations Complaints COVID-19 Communication
Articles and features 02/11/2021 Defensive practice – does it really lower our risk? Preview Article Defensive practice – does it really lower our risk? Time to read article: 5 mins () ★ Close Preview Dr Simrit Ryatt, Dentolegal Consultant at Dental Protection, looks at why certain approaches to avoiding risk can become self-fulfilling prophecies. Read more Article contains Text Tagged in... Claims Ethics Complaints Risk defensive dentistry
Articles and features 02/11/2021 Cosmetic dentistry: ethics and aesthetics Preview Article Cosmetic dentistry: ethics and aesthetics Time to read article: 7 mins () ★ Close Preview Cosmetic dentistry is an increasingly popular undertaking for many dental practitioners but is laced with dentolegal risks. Dr Martin Foster, Dentolegal Consultant at Dental Protection, talks through the principal learning points. Read more Article contains Text Tagged in... patient expectations cosmetic dentistry aesthetic practice Orthodontics veneers
Articles and features 02/11/2021 Learning from complaints Preview Article Learning from complaints Time to read article: 2 mins () ★ Close Preview We recently published the article “Reflecting on a complaint” by Zoe Levenson, which was the winning entry in our competition run in partnership with Dental Training Consultants. Here we present the two excellent runners-up in the competition, by Jenna Shah and Priyanka Adatia. Read more Article contains Text Tagged in... Complaints Communication
Articles and features 20/10/2021 Discover one of the first black qualified dentists in the UK, as part... Preview Article Discover one of the first black qualified dentists in the UK, as part of #BlackHistoryMonth Time to read article: 2 mins () ★ Close Preview With help from his grandchildren, Dental Protection celebrates the life of Edward Tull-Warnock, one of the first black professionally registered dentists in the UK, as part of #BlackHistoryMonth. Read more Article contains Text Tagged in... Scotland Black History Month Edward Tull-Warnock
Articles and features 28/07/2021 Offering peace of mind about vicarious liability Preview Article Offering peace of mind about vicarious liability Time to read article: 4 mins () ★ Close Preview Yvonne Shaw, underwriting policy lead at Dental Protection, explains how we are offering practice principals peace of mind when it comes to protection against vicarious liability. Read more Article contains Text Tagged in... vicarious liability
Case study 17/06/2021 Cosmetic procedure leads to complaint Preview Article Cosmetic procedure leads to complaint Time to read article: 3 mins () ★ Close Preview Read more Article contains Text Tagged in... Complaints veneers cosmetic dentistry