Read our ten-step approach to help get the best resolution for our members.

We answer your common queries and bust some myths surrounding discretionary indemnity

We share some top tips to effectively manage difficult interactions with patients, including avoiding them in the first place. Feedback has shown these essential skills – which are also taught on Dental Protection’s ‘Mastering Difficult Interactions’ workshop – are valuable to members.

Wherever you are in the world, there is generally a legal obligation in place that sets out duties of employers to ensure appropriate standards of quality and safety in a dental practice. Simrit Ryatt, dentolegal consultant, looks into some iatrogenic injuries and what can be done to avoid them.

Dr T has worked as a GDP for 15 years. He talks to us about an unusual complaint he received and the lessons he has learned from it.

Brian Westbury, Senior Dentolegal Consultant at Dental Protection has been appointed Dean at the Faculty of Forensic and Legal Medicine.

Dr Andrew Walker, dentolegal consultant and periodontal specialist, introduces the international classification of periodontal diseases

In some areas of dentistry, the divergence of opinion leads to significant conflict. Orthodontics is one area that has provoked substantial dispute within the dental profession.

With strict regulations around the use of tooth whitening products in EU countries, Martin Foster, dentolegal consultant, discusses how to stay within the law.

Dental Protection is frequently contacted by members who want to understand how long records should be retained by the practice. Read details on how long records should be retained.

Every year, Dental Protection assists members in responding to complaints and claims where it is alleged that there was a failure to identify and appropriately manage ectopic canines. Successful defence of these claims relies heavily on the detail contained within the clinical records.

Working in dentistry has its ups and downs, so it’s important to do the things that help you stay happy at work.

If you have ever been unfortunate enough to receive a letter of claim, you will be aware of how stressful the process can be. Another aspect is the often high sums of money involved. Stephen Preater, costs adviser at Dental Protection, is part of an expert in-house team that is dedicated to controlling the amounts sought by claimants

Managing a patient’s expectations starts and finishes with good communication

A recent Supreme Court decision has raised questions about the role of non-clinical staff in patient care. The judgment criticised the actions of a receptionist in an Accident and Emergency (A&E) department – Joseph McCaughley, litigation solicitor at Dental Protection, looks at the ramifications of the case

We have made a list of the things to remember when it comes to making and retaining good patient records.

Robert Caplin, senior teaching fellow, King’s College London, looks at how properly weighing up the various factors in a decision can benefit both practitioner and patient.

Dr Raj Rattan, Dental Director, discusses how to effectively reflect on clinical practice and its importance for risk management.

When a patient complains, what are they trying to achieve – an apology, a remedy, an expression of sympathy or empathy, accountability or just revenge? Jane Merivale, head of policy and technical at Dental Protection, looks at when financial redress can be the correct course of action.