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Case study 17/03/2016

More than I bargained for

More than I bargained for

Time to read article: 3 mins
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I didn’t really want to work for anyone else when I graduated, I just liked the idea of being my own boss and so I found my own premises to set up in. I’m happy still with the decisions and choices I made, although it came with challenges...

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Case study 13/01/2016

The day my patient nearly died

The day my patient nearly died

Time to read article: 6 mins
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I was working as a young graduate dentist some years ago. I had three years of experience since graduating, and like many dentists starting their careers I worked at two different practices. I had recently started doing three days per week at a practice unsupervised and I felt confident in my clinical experience to do this, comforted by the knowledge that I could refer if required...

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Case study 15/12/2015

My first year in practice: a country change

My first year in practice: a country change

Time to read article: 4 mins
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The prospects for 2015 became exciting and far more concrete when I was given the opportunity to take up a full-time position in Roma with the South West Hospital and Health Service. After a quick Google search of how far away Roma actually was, I decided on a country change; from the white sandy beaches of Gold Coast to the red soil of south-west Queensland...

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Case study 14/10/2015

Are we there yet?

Are we there yet?

Time to read article: 4 mins
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I don’t think that I was taught orthodontics very well at an undergraduate level. That is to say, I think our lecturers scared us off it, telling us that it was best left to ‘the experts’ and so I didn't leave dental school feeling in any way confident to treat orthodontic patients.

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Case study 18/09/2015

Would you like Endone on the side?

Would you like Endone on the side?

Time to read article: 4 mins
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As a fresh graduate, I started working in the public system in a small country town with another graduate and a mentor/senior dentist who would come by a few times a month to extract wisdom teeth.

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Press release 02/03/2015

Parliamentary & Health Services Ombudsman consultation on principles...

Parliamentary & Health Services Ombudsman consultation on principles of good complaint handling

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The document Principles of Good Complaint Handling sets out the Ombudsman's views on the key principles of good complaints handling. Although the information contained within the document is largely factual in nature, a number of issues arise from it.

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Articles and features 19/01/2015

Complaints handling - quick facts

Complaints handling - quick facts

Time to read article: 3 mins
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When the practice receives a complaint it must acknowledge the complaint not later than 3 working days after the day on which it was received. At the same time, an offer must be made to discuss with the patient the handling of the complaint and the likely period for the investigation and response.

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