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Does requesting advice affect my annual membership subscription rate?

Post date: 21/04/2016

The information within this article was correct at the time of publishing. Last updated 14/11/2018

We do not, and never have, used the number of telephone calls from a member seeking advice as part of our risk assessment of a member.

Indeed, we actively encourage you to contact us for advice to provide peace of mind and to help prevent a concern or problem escalating.

The number of advice calls does not have any impact on the subscription rate that you are asked to pay.

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