Select country
Membership information
0800 561 9000
Dentolegal advice
0800 561 1010
Menu
Refine my search
Publications, case reports and resources
Advice booklet 22/08/2017

NHS Concerns, Complaints and Redress Arrangements

NHS Concerns, Complaints and Redress Arrangements

Time to read article: 1 mins
Close Preview

Since 1 April 2011 The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 have applied to NHS treatment provided in Wales.

Read more

Article contains

Tagged in...

Articles and features 22/08/2017

Record Keeping in England

Record Keeping in England

Time to read article: 6 mins
Close Preview

Dental professionals are required to make and keep accurate dental records of care provided to patients, whether NHS or private. Dental Protection is frequently contacted by members who want to understand how long records should be retained by the practice.

Read more

Article contains

Tagged in...

Articles and features 22/08/2017

What to expect when the CQC inspect

What to expect when the CQC inspect

Time to read article: 1 mins
Close Preview

The Care Quality Commission (CQC) has stated that it intends to inspect approximately 10% of dental providers and that it will not apply ratings following inspections.

Read more

Article contains

Tagged in...

Articles and features 22/08/2017

Support with CQC - Fundamental standards

Support with CQC - Fundamental standards

Time to read article: 3 mins
Close Preview

Receiving and acting on complaints: a summary of complaints, responses, correspondence and other relevant information identified must be provided to CQC within 28 days of a request.

Read more

Article contains

Tagged in...

Articles and features 22/08/2017

Support with CQC - Duty of candour

Support with CQC - Duty of candour

Time to read article: 2 mins
Close Preview

The duty of candour, which was introduced by the government through Regulation 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, applies to dental practices from 1 April 2015.

Read more

Article contains

Tagged in...

Articles and features 22/08/2017

The CQC – What you need to know

The CQC – What you need to know

Time to read article: 4 mins
Close Preview

All healthcare organisations that provide regulated activities have to register with the CQC. Here's a little background along with advice on who is affected and how to apply for registration.

Read more

Article contains

Tagged in...

Articles and features 22/08/2017

The NHS Complaints Regulations

The NHS Complaints Regulations

Time to read article: 1 mins
Close Preview

The Local Authority Social Services & NHS Complaints (England) Regulations 2009 came into force on 1 April 2009 and introduced a revised procedure for the handling of complaints by local authorities, in respect of complaints about adult social care, and by NHS bodies, primary care providers and independent providers in respect of provision of NHS care.

Read more

Article contains

Tagged in...

Articles and features 22/08/2017

NHS complaints regulation - The Ombudsman

NHS complaints regulation - The Ombudsman

Time to read article: 1 mins
Close Preview

The Ombudsman takes the view that complaints handling should be ‘Do it once do it right’. The Ombudsman will be looking for an appropriate, proportionate response which meets the principles of good complaints handling.

Read more

Article contains

Tagged in...

Articles and features 22/08/2017

NHS complaints regulations - what’s new?

NHS complaints regulations - what’s new?

Time to read article: 2 mins
Close Preview

Patients who remain unhappy after local resolution is complete may request a review of their complaint by the Ombudsman. The person responding must inform the complainant of their right to take their complaint to the Ombudsman Health Service. Effectively what was a three-stage procedure is simplified into two stages.

Read more

Article contains

Tagged in...

Advice booklet 09/04/2017

Dental advice booklets

Dental advice booklets

Time to read article: 3 mins
Close Preview

Browse our range of booklets providing practical guidance and professional advice.

Read more
Articles and features 25/01/2017

Complaints Handling

Complaints Handling

Time to read article: 5 mins
Close Preview

The key to complaints handling is a flexibility of approach. The complaints handling process should adapt to the needs of a patient and not the other way round. Although there is no single way to handle a complaint, there are some key steps that should always be considered...

Read more

Article contains

Tagged in...

Articles and features 15/08/2016

Infection control

Infection control

Time to read article: 3 mins
Close Preview

In addition to several references in the press to “dirty dentists” this is the month that the case of Dr D’Mello returned to the GDC. More importantly, when the case is reported in the national press it has the potential to suggest that dental surgeries may not be safe or that cross - infection standards have been disregarded. One way to avoid such suspicion is to share your infection control routines with your patients at an early stage when they first come for treatment; adopt an “open house” policy.

Read more

Article contains

Tagged in...

Case study 17/03/2016

More than I bargained for

More than I bargained for

Time to read article: 3 mins
Close Preview

I didn’t really want to work for anyone else when I graduated, I just liked the idea of being my own boss and so I found my own premises to set up in. I’m happy still with the decisions and choices I made, although it came with challenges...

Read more

Article contains

Tagged in...