A hygienist member of Dental Protection contacted us to report that the practice she worked in had received a strongly worded telephone complaint concerning the provision of periodontal therapy, which included the removal of calculus and root surface debridement.

Allocate sufficient time to form a diagnosis & record both the diagnosis and the treatment indicated in the patient’s record.

As a fresh graduate, I started working in the public system in a small country town with another graduate and a mentor/senior dentist who would come by a few times a month to extract wisdom teeth.

Making clinical judgements that go against the grain is never a good idea. If in doubt, Dental Protection is only ever a phone call away...

Clear lines of communication between everyone in the practice are essential to minimise the chances of something like this happening...

Medical history isn’t the definitive article of a patient’s situation – sometimes you must dig a little deeper to ensure you do no harm...

An experienced oral surgeon received a referral from a general dental practitioner colleague requesting that he remove a painful and impacted lower right third molar....

Defending against a claim of negligence stands a much greater chance of success if your records are straight...

In those rare cases where tragedy strikes, the support of Dental Protection is invaluable in several ways, as this case demonstrates...

Making assumptions can have serious consequences, as this cautionary case illustrates...