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Advice booklet 07/08/2018

Handling the media - a guide for dentists

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Handling the media - a guide for dentists

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Handling the Media - A Guide for Dentists has been designed to reflect members’ needs and the current press environment. The guide provides advice on the most effective way to respond to a journalist, from initial contact to providing a statement.

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Advice 22/08/2017

NHS Concerns, Complaints and Redress Arrangements

NHS Concerns, Complaints and Redress Arrangements

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Since 1 April 2011 The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 have applied to NHS treatment provided in Wales.

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Advice 22/08/2017

Private Dentistry (Wales) Regulations 2008

Private Dentistry (Wales) Regulations 2008

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All dentists practising in Wales must ensure that they have registered with Health Inspectorate before they undertake any private dental treatment.

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Advice 22/08/2017

Principle 3 - Obtain Valid Consent

Principle 3 - Obtain Valid Consent

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The GDC has very sensibly adopted the term 'valid consent' which helps to avoid the incorrect perception that giving patients information (informed consent) is sufficient to achieve a proper, valid consent. It isn't.

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Advice 22/08/2017

Principle 2 - Communicate Effectively With Patients

Principle 2 - Communicate Effectively With Patients

Time to read article: 7 mins
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In business, it is always a good idea to ensure that people who are making a purchase are made aware of the costs involved before agreeing to go ahead. In this way, any misunderstanding about the price can be eliminated.

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Advice 22/08/2017

Record Keeping in England

Record Keeping in England

Time to read article: 6 mins
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Dental professionals are required to make and keep accurate dental records of care provided to patients, whether NHS or private. Dental Protection is frequently contacted by members who want to understand how long records should be retained by the practice.

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Advice 22/08/2017

What to expect when the CQC inspect

What to expect when the CQC inspect

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The Care Quality Commission (CQC) has stated that it intends to inspect approximately 10% of dental providers and that it will not apply ratings following inspections.

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Advice 22/08/2017

Fundamental standards

Fundamental standards

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Receiving and acting on complaints: a summary of complaints, responses, correspondence and other relevant information identified must be provided to CQC within 28 days of a request.

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Advice 22/08/2017

Duty of candour

Duty of candour

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The duty of candour, which was introduced by the government through Regulation 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, applies to dental practices from 1 April 2015.

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Advice 22/08/2017

The CQC – What you need to know

The CQC – What you need to know

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All healthcare organisations that provide regulated activities have to register with the CQC. Here's a little background along with advice on who is affected and how to apply for registration.

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Advice 22/08/2017

The NHS Complaints Regulations

The NHS Complaints Regulations

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The Local Authority Social Services & NHS Complaints (England) Regulations 2009 came into force on 1 April 2009 and introduced a revised procedure for the handling of complaints by local authorities, in respect of complaints about adult social care, and by NHS bodies, primary care providers and independent providers in respect of provision of NHS care.

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Advice 22/08/2017

The Ombudsman

The Ombudsman

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The Ombudsman takes the view that complaints handling should be ‘Do it once do it right’. The Ombudsman will be looking for an appropriate, proportionate response which meets the principles of good complaints handling.

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Advice 22/08/2017

What’s New?

What’s New?

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Patients who remain unhappy after local resolution is complete may request a review of their complaint by the Ombudsman. The person responding must inform the complainant of their right to take their complaint to the Ombudsman Health Service. Effectively what was a three-stage procedure is simplified into two stages.

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Advice 22/08/2017

Record Keeping in Northern Ireland

Record Keeping in Northern Ireland

Time to read article: 6 mins
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Dental professionals are required to make and keep accurate dental records of care provided to patients, whether NHS or private. Dental Protection is frequently contacted by members who want to understand how long records should be retained by the practice.

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Advice 22/08/2017

The HPPS Regulations 1996

The HPPS Regulations 1996

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The Health & Personal Social Services (Disciplinary Procedures) Regulations 1996 currently govern disciplinary proceedings in relation to family health practitioners, including dentists.

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Advice 22/08/2017

The Regulation and Quality Improvement Authority

The Regulation and Quality Improvement Authority

Time to read article: 6 mins
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The Regulation and Improvement Authority (Independent Healthcare) (Fees and Frequency of Inspections) (Amendment) Regulations (Northern Ireland) 2011 came into effect on 1 April 2011.

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Advice 22/08/2017

Healthcare Improvement Scotland

Healthcare Improvement Scotland

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Healthcare Improvement Scotland replaces the Scottish Commission for the Regulation of Care (the Care Commission)

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Advice 22/08/2017

Mental Capacity and Consent

Mental Capacity and Consent

Time to read article: 5 mins
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As dental professionals are aware, obtaining appropriate consent depends on providing patients with sufficient knowledge and information to allow them to make a decision.

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Advice 22/08/2017

Protecting vulnerable groups

Protecting vulnerable groups

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The Protecting Vulnerable Groups Scheme (PVG Scheme) went live in Scotland on 28 February 2011. This new membership scheme is intended to replace and improve upon the current disclosure arrangements for people who work with vulnerable groups.

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Advice 22/08/2017

Record Keeping in Scotland

Record Keeping in Scotland

Time to read article: 5 mins
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Dental professionals are required to make and keep accurate dental records of care provided to patients, whether NHS or private. Dental Protection is frequently contacted by members who want to understand how long records should be retained by the practice.

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Advice 22/08/2017

Regulatory differences between Scotland and England

Regulatory differences between Scotland and England

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The work of the Primary Care Trust or NHS Trust (familiar in England) is performed by the Health Boards and Dentistry under the NHS and is managed by the Practitioner Services Division (PSD).

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Advice 22/08/2017

SPSO complaints guidance

SPSO complaints guidance

Time to read article: 4 mins
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The Scottish Public Services Ombudsman (SPSO) publicationGuidance on a Model Complaints Handling Procedure is accompanied by a Statement of Complaints Handling Principles

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