Handling Complaints advice booklet
Post date: 04/04/2017
The information within this article was correct at the time of publishing. Last updated 02/07/2019
Handling Complaints (UK) - updated April 2017
In today's world it is easy to develop a fear of complaints or litigation. No professional likes reading a complaint about themselves or receiving criticism from a patient whether it is valid or not.
We've produced specific booklets for England, Northern Ireland, Scotland and Wales.
Our advice booklets provide in-depth risk management information on common problem areas, including regional-specific advice on complaints handling and consent.
Our booklets can also help guide and support you on your way from student to graduation, and help you safely negotiate the many challenges that can arise at critical points in your career through to a happy and worry-free retirement.