With everything else going on, it can be easy to miss signs of a patient’s dissatisfaction, but you can save yourself a lot of trouble later on by tuning your senses to even the mildest shifts in personality…

Issuing warnings or important information to a sedated patient is never recommended. As this case demonstrates, you should make sure the patient understands any possible outcomes before treatment starts...

Sitting on a complaint for whatever reason is never a good idea. Dealing promptly and effectively with complaints is simply part of good practice...

Failure to listen properly to the patient can result in unnecessary treatment or worse, as this case illustrates…

Staff have opinions too and any concerns they may have about a patient are worth listening to...

Meeting someone face-to-face and talking to them on the telephone can yield entirely different impressions...

As this case demonstrates, second-guessing the urgency of a situation isn’t always advisable...

Foresight beats hindsight every time, as this case demonstrates...

As a practice owner, one has to be meticulous in documenting decisions, especially where dismissals could lead to claims of unfairness...

Seeking and documenting the patient’s views is always better than making assumption...

If you don’t keep up to date with your profession, you might be providing treatment that’s become outmoded, as this case demonstrates...

A patient refusing to pay is often an issue that requires more careful attention than threatening legal action against them, as this case demonstrates...