07/09/2014 Stop, look and listen: Why effective listening is the clinician's mos... Preview Article Stop, look and listen: Why effective listening is the clinician's most precious asset Time to read article: 8 mins () ★ Close Preview Communication skills don't just involve choosing the right words to say, and saying them in the right order, and in the right way. Read more Article contains Text Tagged in... Listen
Case study 15/07/2014 Picking up on the signs Preview Article Picking up on the signs Time to read article: 1 mins () ★ Close Preview With everything else going on, it can be easy to miss signs of a patient’s dissatisfaction, but you can save yourself a lot of trouble later on by tuning your senses to even the mildest shifts in personality… Read more Article contains Text Tagged in... Communicate Generic Dentistry Practice management Listen Issues & Conflict Management Managing Clinical Risk
Case study 15/07/2014 When sedation leads to settlement Preview Article When sedation leads to settlement Time to read article: 1 mins () ★ Close Preview Issuing warnings or important information to a sedated patient is never recommended. As this case demonstrates, you should make sure the patient understands any possible outcomes before treatment starts... Read more Article contains Text Tagged in... Communicate Dental Records Listen Consent Sedation Generic Dentistry
Case study 15/07/2014 Get your priorities straight Preview Article Get your priorities straight Time to read article: 2 mins () ★ Close Preview Sitting on a complaint for whatever reason is never a good idea. Dealing promptly and effectively with complaints is simply part of good practice... Read more Article contains Text Tagged in... Issues & Conflict Management Listen Professionalism Complaints Generic Dentistry
Case study 15/07/2014 Only fools rush in Preview Article Only fools rush in Time to read article: 2 mins () ★ Close Preview Failure to listen properly to the patient can result in unnecessary treatment or worse, as this case illustrates… Read more Article contains Text Tagged in... Listen Communicate Managing Clinical Risk Generic Dentistry Competence
Case study 15/07/2014 Dealing with unreasonable expectations Preview Article Dealing with unreasonable expectations Time to read article: 2 mins () ★ Close Preview Staff have opinions too and any concerns they may have about a patient are worth listening to... Read more Article contains Text Tagged in... Generic Dentistry Listen Managing Clinical Risk Issues & Conflict Management Communicate
Case study 14/07/2014 You can’t always trust the telephone Preview Article You can’t always trust the telephone Time to read article: 2 mins () ★ Close Preview Meeting someone face-to-face and talking to them on the telephone can yield entirely different impressions... Read more Article contains Text Tagged in... Professionalism Generic Dentistry Communicate Listen
Case study 11/07/2014 Always best to err on the side of caution Preview Article Always best to err on the side of caution Time to read article: 2 mins () ★ Close Preview As this case demonstrates, second-guessing the urgency of a situation isn’t always advisable... Read more Article contains Text Tagged in... Record Keeping Listen Issues & Conflict Management Complaints Generic Dentistry Professionalism
Case study 11/07/2014 Prevention is better than cure Preview Article Prevention is better than cure Time to read article: 1 mins () ★ Close Preview Foresight beats hindsight every time, as this case demonstrates... Read more Article contains Text Tagged in... Professionalism Prosthodontics Listen Generic Dentistry Managing Clinical Risk Communicate
Case study 11/07/2014 More complaining than complained about? Preview Article More complaining than complained about? Time to read article: 1 mins () ★ Close Preview As a practice owner, one has to be meticulous in documenting decisions, especially where dismissals could lead to claims of unfairness... Read more Article contains Text Tagged in... Negligence Issues & Conflict Management Generic Dentistry Listen Practice management Record Keeping
Case study 11/07/2014 A debatable lack of interest Preview Article A debatable lack of interest Time to read article: 1 mins () ★ Close Preview Seeking and documenting the patient’s views is always better than making assumption... Read more Article contains Text Tagged in... Issues & Conflict Management Periodontics Dental Records Listen Generic Dentistry Complaints
Case study 11/07/2014 Don’t dismiss developments in dentistry Preview Article Don’t dismiss developments in dentistry Time to read article: 1 mins () ★ Close Preview If you don’t keep up to date with your profession, you might be providing treatment that’s become outmoded, as this case demonstrates... Read more Article contains Text Tagged in... Communicate Professionalism Prosthodontics Managing Clinical Risk Equipment Negligence
Case study 11/07/2014 The bad side to the business of dentistry Preview Article The bad side to the business of dentistry Time to read article: 1 mins () ★ Close Preview A patient refusing to pay is often an issue that requires more careful attention than threatening legal action against them, as this case demonstrates... Read more Article contains Text Tagged in... Listen Negligence Complaints Reputation management Communicate Professionalism