Select location
Membership information
0800 561 9000
Dentolegal advice
0800 561 1010
Menu
Refine my search
25/09/2016

Effective complaints handling

Effective complaints handling

Time to read article: 2 mins
Close Preview

It’s fair to say that nobody likes to receive complaints, but our ability to respond to them constructively, and to learn any lessons that they provide for us, goes to the very heart of professionalism especially working in dental practice.

Read more

Article contains

Tagged in...

Case study 11/05/2016

When work threatens to destroy your life

When work threatens to destroy your life

Time to read article: 4 mins
Close Preview

I’m the sort of person that cares too much and becomes emotionally committed to my patients. While kind and caring patients appreciate this, when a patient sets out to destroy you it takes over your own life instead...

Read more

Article contains

Tagged in...

27/02/2015

Why Do People Complain?

Why Do People Complain?

Time to read article: 4 mins
Close Preview

Natalie Bradley studied at Newcastle Dental School and qualified in June 2014. "I wrote this article based on a talk by Jane Merivale who talked at the FGDP Open Day" "it is an explanation of how complaints come about and how to manage them in practice."

Read more

Article contains

Tagged in...

Articles and features 19/01/2015

Complaints handling - quick facts

Complaints handling - quick facts

Time to read article: 3 mins
Close Preview

When the practice receives a complaint it must acknowledge the complaint not later than 3 working days after the day on which it was received. At the same time, an offer must be made to discuss with the patient the handling of the complaint and the likely period for the investigation and response.

Read more

Article contains

Tagged in...

07/09/2014

Complaints and how to avoid them

Complaints and how to avoid them

Time to read article: 3 mins
Close Preview

Simon Gomersall a solicitor with Radcliffes LeBrasseurs, shares his experiences in the hope that others can learn from them.

Read more

Article contains

Tagged in...

New site feature tour

Introducing an improved
online experience

You'll notice a few things have changed on our website. After asking our members what they want in an online platform, we've made it easier to access our membership benefits and created a more personalised user experience.

Why not take our quick 60-second tour? We'll show you how it all works and it should only take a minute.

Take the tour Continue to site

Dentolegal advice
0800 561 1010
Membership information
0800 561 9000

Key contact details

Should you need to contact us, our phone numbers are always visible.

Personalise your search

We'll save your profession in the "I am a..." dropdown filter for next time.

Tour completed

Now you've seen all of the updated features, it's time for you to try them out.

Continue to site
Take again