Case study 15/07/2014 Proven consent heads off discontent Preview Article Proven consent heads off discontent Time to read article: 1 mins () ★ Close Preview Misunderstandings can and will occur, but keeping comprehensive records is the key to proving your professionalism... Read more Article contains Text Tagged in... Record Keeping Generic Dentistry Communicate Issues & Conflict Management Professionalism
Case study 15/07/2014 Family ties and the reasonable response Preview Article Family ties and the reasonable response Time to read article: 1 mins () ★ Close Preview When emotions are running high, keeping your cool is a much better option than reacting hot-headedly... Read more Article contains Text Tagged in... Reputation management Communicate Complaints Issues & Conflict Management Professionalism Generic Dentistry
Case study 15/07/2014 Seeing through the patient’s eyes Preview Article Seeing through the patient’s eyes Time to read article: 2 mins () ★ Close Preview Technical excellence is something that may not be equally appreciated by clinician and patient. Regarding treatment from the patient’s point of view can help, as this case shows... Read more Article contains Text Tagged in... Consent Prosthodontics Managing Clinical Risk Communicate
Case study 15/07/2014 Early recognition and easy resolution Preview Article Early recognition and easy resolution Time to read article: 1 mins () ★ Close Preview In the absence of a written treatment plan, you can easily come unstuck and find yourself in trouble, but taking early and respectful action can make all the difference... Read more Article contains Text Tagged in... Communicate Complaints Managing Clinical Risk Issues & Conflict Management Generic Dentistry Reputation management
Case study 15/07/2014 It takes two Preview Article It takes two Time to read article: 1 mins () ★ Close Preview Conciliation and mediation make better bedfellows than warring rivals... Read more Article contains Text Tagged in... Communicate Issues & Conflict Management Generic Dentistry
Case study 15/07/2014 Are you asking all the right questions? Preview Article Are you asking all the right questions? Time to read article: 1 mins () ★ Close Preview Without paying due attention to a patient’s medical history and asking any questions to augment it where necessary, you can’t be sure of eliminating potential problems... Read more Article contains Text Tagged in... Medical Records Generic Dentistry Managing Clinical Risk Communicate Dental Records
Case study 15/07/2014 Don’t fail to diagnose Preview Article Don’t fail to diagnose Time to read article: 1 mins () ★ Close Preview Complications which arise during any treatment need to be diagnosed, recorded and sorted, such as described in this case... Read more Article contains Text Tagged in... Communicate Negligence Reputation management Professionalism Generic Dentistry Managing Clinical Risk
Case study 15/07/2014 Difficult and deceitful dentistry Preview Article Difficult and deceitful dentistry Time to read article: 1 mins () ★ Close Preview Keeping patients informed of any negative developments in their treatment is always a better policy than trying to hide something for whatever reason... Read more Article contains Text Tagged in... Record Keeping Communicate Ethics Managing Clinical Risk Negligence Generic Dentistry
Case study 15/07/2014 Sedated is not the same as asleep Preview Article Sedated is not the same as asleep Time to read article: 1 mins () ★ Close Preview Misunderstanding on the patient’s part can cause problems if they experience dissatisfaction with their treatment. Sometimes an apology is all that is necessary… Read more Article contains Text Tagged in... Anaesthetics Managing Clinical Risk Professionalism Communicate
Case study 15/07/2014 Only fools rush in Preview Article Only fools rush in Time to read article: 2 mins () ★ Close Preview Failure to listen properly to the patient can result in unnecessary treatment or worse, as this case illustrates… Read more Article contains Text Tagged in... Communicate Listen Generic Dentistry Competence Managing Clinical Risk
Case study 15/07/2014 Dealing with unreasonable expectations Preview Article Dealing with unreasonable expectations Time to read article: 2 mins () ★ Close Preview Staff have opinions too and any concerns they may have about a patient are worth listening to... Read more Article contains Text Tagged in... Issues & Conflict Management Communicate Generic Dentistry Listen Managing Clinical Risk
Case study 15/07/2014 Minimise the chances of misunderstandings Preview Article Minimise the chances of misunderstandings Time to read article: 1 mins () ★ Close Preview Misunderstandings can lead to valid complaints. Make sure you follow the message in this case to ensure all parties know where they stand... Read more Article contains Text Tagged in... Managing Clinical Risk Communicate Generic Dentistry
Case study 14/07/2014 You can’t always trust the telephone Preview Article You can’t always trust the telephone Time to read article: 2 mins () ★ Close Preview Meeting someone face-to-face and talking to them on the telephone can yield entirely different impressions... Read more Article contains Text Tagged in... Generic Dentistry Professionalism Communicate Listen
Case study 14/07/2014 Get your facts straight Preview Article Get your facts straight Time to read article: 1 mins () ★ Close Preview As this case illustrates, making comments without knowing the full story can lead to problems... Read more Article contains Text Tagged in... Dental Records Ethics Communicate Periodontics Handover Patients
Case study 14/07/2014 Misled and misinformed Preview Article Misled and misinformed Time to read article: 2 mins () ★ Close Preview The essence of patient consent is that they understand the options and communicate an informed choice, as this case illustrates... Read more Article contains Text Tagged in... Managing Clinical Risk Communicate Generic Dentistry
Case study 14/07/2014 An allegation of insufficient advice Preview Article An allegation of insufficient advice Time to read article: 1 mins () ★ Close Preview Giving written advice to a patient after treatment is a worthwhile precaution to take, in light of the details of this case... Read more Article contains Text Tagged in... Managing Clinical Risk Generic Dentistry Complaints Record Keeping Professionalism Communicate
Case study 14/07/2014 Circumstances matter just as much Preview Article Circumstances matter just as much Time to read article: 1 mins () ★ Close Preview When making clinical decisions, all the facts need to be taken into account, even those you might not routinely consider... Read more Article contains Text Tagged in... Managing Clinical Risk Communicate
Case study 14/07/2014 Clarity is crucial in charging claims Preview Article Clarity is crucial in charging claims Time to read article: 1 mins () ★ Close Preview Just because you understand something doesn't mean the patient does too. Ensure there are no misunderstandings to prevent payment headaches... Read more Article contains Text Tagged in... Issues & Conflict Management Generic Dentistry Consent Communicate
Case study 14/07/2014 That’s no way to treat a therapist Preview Article That’s no way to treat a therapist Time to read article: 1 mins () ★ Close Preview In some jurisdictions, therapists must work under the prescription of a dentist. This case illustrates the problem facing a therapist employed in such circumstances... Read more Article contains Text Tagged in... Communicate System Errors Generic Dentistry Issues & Conflict Management Record Keeping
Case study 14/07/2014 Out of sight, out of mind? Preview Article Out of sight, out of mind? Time to read article: 1 mins () ★ Close Preview As this case illustrates, referring a patient doesn’t end your supervision of their progress... Read more Article contains Text Tagged in... Dentures Reputation management Communicate Issues & Conflict Management Orthodontics Negligence
Case study 14/07/2014 An unnecessarily vulnerable situation Preview Article An unnecessarily vulnerable situation Time to read article: 1 mins () ★ Close Preview A patient raised a query about the amount she was asked to pay for her dental treatment. The receptionist, who was new to the practice, assured the patient that the charge was correct. The patient paid the account and left the practice... Read more Article contains Text Tagged in... Communicate System Errors Patients Issues & Conflict Management Practice management Generic Dentistry
Case study 14/07/2014 Careful contract assessment can save the day Preview Article Careful contract assessment can save the day Time to read article: 1 mins () ★ Close Preview Clear and transparent terms in a contract cannot be argued with, so both sides should always ensure they know where they stand… Read more Article contains Text Tagged in... Generic Dentistry Communicate Contracts Practice management Issues & Conflict Management
Case study 14/07/2014 Unrecorded discussion leads to claim for negligence Preview Article Unrecorded discussion leads to claim for negligence Time to read article: 2 mins () ★ Close Preview If you don’t record discussions with patients and warnings in the records, how can you hope to defend against a claim for negligence? Read more Article contains Text Tagged in... Communicate Consent Dental Records
Case study 11/07/2014 Remember who’s in the driving seat Preview Article Remember who’s in the driving seat Time to read article: 2 mins () ★ Close Preview Although patients have fears and concerns, without following your duty of care you could be leaving yourself open to claims of negligence, as this case illustrates... Read more Article contains Text Tagged in... Dental Records Periodontics Communicate Restorative Generic Dentistry Competence