You've been redirected to Dental Protection from The Young Dentist website. We recently merged The Young Dentist with its parent site www.dentalprotection.org. You'll find all the same information here, but also benefit from further help and advice provided by the wider Dental Protection site.

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Articles and features 20/05/2022

Handling dissatisfied patients and their complaints

Handling dissatisfied patients and their complaints

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Dealing with patient dissatisfaction and receiving complaints are among the most challenging experiences a dental practitioner can face. Donna Pawsey, Case Manager at Dental Protection, explores the issues.

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Workshops

Our workshops are expertly facilitated, using a blend of presentations, small group discussions and activities, case studies, reflective exercises and opportunities to rehearse skills.

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We can all learn from an unfortunate incident involving a member of the clinical team.

Our cases are based on real events and feature learning points.

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Get expert advice for the next step of your career, including job interview tips, Dental Core Training advice, online CPD and more.

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