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Articles and features 22/08/2017

NHS complaints regulations - what’s new?

NHS complaints regulations - what’s new?

Time to read article: 2 mins
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Patients who remain unhappy after local resolution is complete may request a review of their complaint by the Ombudsman. The person responding must inform the complainant of their right to take their complaint to the Ombudsman Health Service. Effectively what was a three-stage procedure is simplified into two stages.

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22/08/2017

Compiling a portfolio...a guide to a painless experience

Compiling a portfolio...a guide to a painless experience

Time to read article: 4 mins
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Emily Hooper graduated from Bristol Dental School in 2013. She completed DF1 in Bath and has since completed Dental Core Trainee positions in Bristol and Newcastle. She currently works as a DCT 3 in Paediatric Dentistry.

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30/01/2017

DFT...there is another way

DFT...there is another way

Time to read article: 4 mins
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Saleem Hasanally is in his third year post-qualification after choosing to do his vocational training over two years at Porth Dental Teaching Unit in Wales. If you're thinking DFT is the only way, read Saleem's experience of training another way.

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Articles and features 25/01/2017

Complaints Handling

Complaints Handling

Time to read article: 5 mins
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The key to complaints handling is a flexibility of approach. The complaints handling process should adapt to the needs of a patient and not the other way round. Although there is no single way to handle a complaint, there are some key steps that should always be considered...

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11/01/2017

To DCT or not to DCT? That is the question.

To DCT or not to DCT? That is the question.

Time to read article: 4 mins
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Hannah qualified from Peninsula Dental School in 2015 and went on to complete her DF1 on the Oxford Scheme. Today she is a DCT1 in Paediatrics and Oral Surgery at Birmingham Dental Hospital, but she found the choice of applying for DCT a difficult one to make.

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Articles and features 15/08/2016

Infection control

Infection control

Time to read article: 3 mins
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In addition to several references in the press to “dirty dentists” this is the month that the case of Dr D’Mello returned to the GDC. More importantly, when the case is reported in the national press it has the potential to suggest that dental surgeries may not be safe or that cross - infection standards have been disregarded. One way to avoid such suspicion is to share your infection control routines with your patients at an early stage when they first come for treatment; adopt an “open house” policy.

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Case study 11/05/2016

When work threatens to destroy your life

When work threatens to destroy your life

Time to read article: 4 mins
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I’m the sort of person that cares too much and becomes emotionally committed to my patients. While kind and caring patients appreciate this, when a patient sets out to destroy you it takes over your own life instead...

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Case study 17/03/2016

More than I bargained for

More than I bargained for

Time to read article: 3 mins
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I didn’t really want to work for anyone else when I graduated, I just liked the idea of being my own boss and so I found my own premises to set up in. I’m happy still with the decisions and choices I made, although it came with challenges...

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