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Our Masterclasses are tailored to dentists. These one-day events consist of interactive and practical sessions, with the aim to enhance skills in achieving more effective consultations and handling of adverse outcomes.

Risk Management Masterclass for General Dental Practitioners

Enhance your expertise, reduce your riskearn-cpd-sky

Experienced dentists will only be too aware of the rising risk of complaints and litigation.

International research indicates that dentists can reduce their exposure to these risks, improve health outcomes and increase patient satisfaction by improving communication skills and management of patient expectations.

To assist dentists in reducing their exposure to these risks, Dental Protection has developed a one-day Risk Management Masterclass. Each interactive and practical session is tailored to the needs of your specialty. The programme aims to enhance delegates’ skills in achieving more effective consultations.

Upcoming masterclasses

Friday 22 June 2018
09.00 – 1700
Doubletree by Hilton, London Marble Arch

Thursday 8 November 2018
09.00 – 17.00
Doubletree by Hilton, London Marble Arch

Friday 30 November 2018
09.00 – 17.00
Victoria & Albert Hotel, Manchester

Suitable for

Experienced dentists


Dental Protection members: FREE OF CHARGE as a benefit of membership
Non-members: £400 including VAT


Earn 6 hours of verifiable CPD per masterclass. This masterclass meets the criteria for the GDC’s Enhanced CPD development outcomes A, B and D.

By attending this masterclass you will:
  • Understand the link between communication and litigation.
  • Incorporate the skills of listening, reflection and checking on patient understanding.
  • Improve the skills required for consent and shared decision making.
  • Appreciate patient motivations to complain or claim.
  • Communicate regret and empathy with the patient’s situation and understand that this is not necessarily an admission of liability.
  • Apply models for communicating with patients about adverse outcomes.
  • Be provided with skills that will help reduce your exposure to complaints and claims.

A one-day interactive and practical session tailored to the needs of general dental practitioners. 

The morning session comprises a series of lectures, reflections and activities on the importance and benefits of good communication in developing a trusting relationship with patients, eliciting expectations and arriving at decisions with patients. You will also examine the importance of engaging patients after an actual or perceived adverse outcome and learn a model for undertaking this conversation.

In the afternoon you will have the opportunity to practice the skills learnt by working with actor-simulated patients on scenarios of both pre and post-treatment

For information email