Cases and insights

Dr Annalene Weston, Senior Dentolegal Consultant based in the Brisbane Office, explores the use of AI scribes.

Dr Annalene Weston, Dental Team Lead, explores how AI‑generated complaints, responses, and treatment plans are escalating dental disputes, misleading patients, and undermining complaint resolution – highlighting why human judgement remains essential in dental care.

The era of AI has now well and truly arrived – its omnipresence has already become obvious in many areas of life such as customer service where bots now answer emails and offer generic platitudes when expectations have not been met. Dr Colm Harney explores this phenomenon.

New for Riskwise+, we’re introducing a series of short “one thing” pieces - simple, practical ideas to support safer everyday dental practice.

Dr Kiran Keshwara, explores a case where aligners, AI-generated advertising and inexperience meet with unintended consequences.

Raj Rattan, Global Adviser at Dental Protection, shares how to responsibly utilise AI.

Anita Kemp, Case Manager at Dental Protection, shares a case study of a patient using AI to complain about cosmetic treatment.

Case Manager Kristin Trafford-Wiezel investigates the changes to dental roles over the past decade.

Mobile dentistry is enhancing access to patient care – however, it is not without risk. In this article Dr Colm Harney uncovers and explores these risks.

Case Manager Kristin Trafford-Wiezel considers ‘what not to do’ when navigating a complaint process with a patient.

Case Manager Kristin Trafford-Wiezel explores changes to the scope of practice.

Navigating the complaints process can be difficult, we share a case with learnings.

A case study exploring how to navigate complaints.

A comment we all know to be true. Mrs Anita Kemp, Case Manager at Dental Protection, reviews when this can be relevant, and the consequences of failing to recognise what could trigger a patient before they have even met the practitioner.

Dr Kiran Keshwara, Dentolegal Consultant, explores a recent case which highlights the significant clinical, ethical, and dentolegal risks a clinician can find themselves with when cosmetic treatment is rushed and poorly planned.

Saba Khan has worked across both public and private dental sectors in Adelaide, and in this article, discusses how to navigate the dental workspace.

Shreejal Poudel, a final year dental student, acknowledges the challenges of being a newly qualified dentist and shares some valuable advice.

Dr Bridget McGowan gives advice on treating children’s teeth.

Dr Simon Parsons, Dentolegal Consultant does a deep dive into the risks of veneers.

Dr. Saskia Salvestro shares information on medication-related osteonecrosis of the jaw (MRONJ), which can have significant implications if not managed appropriately.