Cases and insights

How to handle a complaint on root canal “failure”

Jul 22, 2026
Dr Nuala Carney, Dentolegal Consultant at Dental Protection, shares a case on a patient complaint that arose from another dentist criticising a member’s work without the wider picture.
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The dentolegal journal from Dental Protection

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Cases and insights

How to handle a complaint on root canal “failure”

Dr Nuala Carney, Dentolegal Consultant at Dental Protection, shares a case on a patient complaint that arose from another dentist criticising a member’s work without the wider picture.
22 Jul, 2026
Cases and insights

A guide on how to handle patient complaints: The five P’s to follow

Dr Noel Kavanagh and Dr Martin Foster outline five practical tips to effectively handle complaints before and after they arise.
22 Jul, 2026
Cases and insights

Should dentists apologise to patients? Understanding when and how to say sorry

Dr Noel Kavanagh speaks with Dr Nuala Carney about why apologies matter, why they are so challenging and how clinicians can approach them with confidence and integrity.
22 Jul, 2026
Cases and insights

Are consent forms enough?

Noel Kavanagh, Dentolegal Consultant at Dental Protection, discusses misunderstandings about consent forms and obtaining valid consent.
1 Oct, 2025
Cases and insights

Brushing up on consent for our youngest patients

Martin Foster, Dentolegal Services Team Lead, and Noel Kavanagh, Deputy Dental Director and Dentolegal Consultant at Dental Protection, share considerations for obtaining valid consent in paediatric dentistry.
1 Oct, 2025

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