Cases and insights

A guide on how to handle patient complaints: The five P’s to follow

Jun 25, 2026
Dr Noel Kavanagh and Dr Martin Foster outline five practical tips to effectively handle complaints before and after they arise.
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The dentolegal journal from Dental Protection

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A guide on how to handle patient complaints: The five P’s to follow

Dr Noel Kavanagh and Dr Martin Foster outline five practical tips to effectively handle complaints before and after they arise.
25 Jun, 2026

How to handle a complaint on root canal “failure”

Dr Nuala Carney, Dentolegal Consultant at Dental Protection, shares a case on a patient complaint that arose from another dentist criticising a member’s work without the wider picture.
25 Jun, 2026

Are consent forms enough?

Noel Kavanagh, Dentolegal Consultant at Dental Protection, discusses misunderstandings about consent forms and obtaining valid consent.
9 Oct, 2025

Brushing up on consent for our youngest patients

Martin Foster, Dentolegal Services Team Lead, and Noel Kavanagh, Deputy Dental Director and Dentolegal Consultant at Dental Protection, share considerations for obtaining valid consent in paediatric dentistry.
9 Oct, 2025

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