Dr Annalene Weston, Senior Dentolegal Consultant based in the Brisbane Office, explores the use of AI scribes.

Dr Annalene Weston, Dental Team Lead, explores how AI‑generated complaints, responses, and treatment plans are escalating dental disputes, misleading patients, and undermining complaint resolution – highlighting why human judgement remains essential in dental care.

The era of AI has now well and truly arrived – its omnipresence has already become obvious in many areas of life such as customer service where bots now answer emails and offer generic platitudes when expectations have not been met. Dr Colm Harney explores this phenomenon.

Dr Kiran Keshwara, explores a case where aligners, AI-generated advertising and inexperience meet with unintended consequences.

Raj Rattan, Global Adviser at Dental Protection, shares how to responsibly utilise AI.

Anita Kemp, Case Manager at Dental Protection, shares a case study of a patient using AI to complain about cosmetic treatment.