Cases and insights

Dr Annalene Weston, Senior Dentolegal Consultant based in the Brisbane Office, explores the use of AI scribes.

Dr Annalene Weston, Dental Team Lead, explores how AI‑generated complaints, responses, and treatment plans are escalating dental disputes, misleading patients, and undermining complaint resolution – highlighting why human judgement remains essential in dental care.

The era of AI has now well and truly arrived – its omnipresence has already become obvious in many areas of life such as customer service where bots now answer emails and offer generic platitudes when expectations have not been met. Dr Colm Harney explores this phenomenon.

New for Riskwise+, we’re introducing a series of short “one thing” pieces - simple, practical ideas to support safer everyday dental practice.

Dr Kiran Keshwara, explores a case where aligners, AI-generated advertising and inexperience meet with unintended consequences.

Raj Rattan, Global Adviser at Dental Protection, shares how to responsibly utilise AI.

Anita Kemp, Case Manager at Dental Protection, shares a case study of a patient using AI to complain about cosmetic treatment.

Dr Simon Parsons, Dentolegal Consultant, considers dental appearance treatments through the lens of dentolegal risk.

Dr Kiran Keshwara, Dentolegal Consultant, explores a recent case that highlights the clinical, ethical, and dentolegal risks of cosmetic treatment when it is rushed and poorly planned.

Dr Annalene Weston, Dentolegal Consultant explores the range of costs of care through the lens of a recent case.

Dr Simon Parson, Dentolegal Consultant, walks us through a recent case where a seemingly innocuous single crown on a patient with a history of cosmetic dentistry led to a dentist’s nightmare.

Dr Colm Harney considers Ahpra’s new guidelines for practitioners who perform non-surgical cosmetic procedures.

In this article, which can be read in conjunction with the podcast of the same name (link below), Dr Annalene Weston explores some of the key themes of newly launched guidance.