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How long should the application take me to complete?

To complete your application online it should take around 20 minutes.

What does a tailored approach mean?

It means that we will consider your individual circumstances, the type of work you do and the risks you face, alongside any case history you may have. Your subscription will then be based on all this information.

How long will it take for my application to be confirmed?

Some applications will be confirmed immediately whilst others may be referred to our underwriting team for further review. If your application is referred in this way, you can expect to receive a response within 10 working days of the referral. It is important you ensure that you still have alternative indemnity arrangements in place during this period until your membership is confirmed.

I am trying to get a quote but it is asking me to register for an account and log on?

If you have previously been a Medical Protection member please use your previous log-in details. You will need your membership number, if you are unable to locate this from previous correspondence, please call our member services number on 0800 561 9000.

If you are a new member you will be asked to create an online account as part of the quote process. This is to enable you to save the details and manage your quote.

How long is my quotation valid for?

Your quotation will remain valid for 30 days from the date of application. Please note that should your circumstances change during this period you will need to notify us of these changes to ensure your quote remains accurate.

I’ve answered “yes” to one of the questions on the first page, why can’t I proceed?

In certain cases, based on the answers you have provided us with, we may require some additional information in order to complete your quotation. By calling the Member Services team we will be able to ensure we offer you a tailored quote specific to the work you do. You can call us on 0800 561 9000 between 08.00 to 18.30, Monday to Friday.

Why am I unable to purchase membership more than 8 weeks in advance?

We want to ensure we have the most accurate and up to date information for you, therefore we only collect this up to a maximum of 8 weeks before your membership start date.

What work do I need to declare?

You need to provide us with details of all the types of work you undertake in order for us to tailor your membership to your individual needs. This could include details of NHS practice, private practice, dentolegal work or any other work that relies upon professional training and experience.

When stating how many weeks I work, is this totalling the days into weeks or does it mean the number of active weeks working?

Please tell us how many weeks a year you work your typical hours. When calculating your total weeks per year, please deduct any full weeks of annual leave and study leave from your final answer.

Why have I been asked to provide more than one practice address?

If you hold membership based on the types of work you do we require a note of all the addresses where you carry out your work in case a claim or complaint arises at one of these locations. Your membership paperwork will contain information of the main practice address. You can notify us of changes at any time by logging on to your MyMPS account or by calling us on the contact details above.

Have you taken account of my case history when assessing my subscription?

Yes. Your subscription is tailored to your individual circumstances and in some cases this may include your case history.

Why do I need to tell you about my case history when I just want a quote?

As your membership is tailored to your individual circumstances, it is important we collect all the information about your case history, the types of work you carry out and the risks you face.

If I don’t disclose all the details of past claims or complaints will my membership be valid?

It is essential we have all the details of past and ongoing claims, complaints, regulatory investigations or any other issues Medical Protection might reasonably need to be aware of in order to assess your membership application. Failure to disclose this information could result in the cancellation of your membership which will be backdated to your original start date.

My application has been referred – what does that mean and how long will it be before I hear from you?

Sometimes we need to check the information you have provided in your application (for example if you have had a claim in the past). This is nothing to be worried about and your application will be progressing in the meantime. It can take up to five days for this to be investigated, but we will aim to get back to you sooner than that wherever possible.

I have been accepted for membership but still need to provide the details of my case history. Is it ok for me to cancel my existing membership with my current DDO?

A full case history will be required to support this application if you have held indemnity or insurance with any other provider(s) in the last ten years (periods of State indemnity should not be included). Please send us your case history from your previous indemnity/insurance provider(s) with your application or within 42 days of your application being accepted. If we do not receive this within 42 days, or if the information received does not match the information provided on your application form, it could lead to your membership being cancelled.

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