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Trusted by 300,000 members, we're always ready in your corner

As the world’s leading member-owned, not-for-profit protection organisation, we understand that working in dental healthcare is far more than a career. We appreciate the everyday stresses, pressures, and reputational risks you face, and the real impact they can have on your professional and personal life.

Having helped members around the world to navigate the complexities of modern practice for over 130 years*, we also know that there has never been a more challenging time to be a dental healthcare professional.

To give you the freedom to practise with confidence in these uncertain times, we provide expert dentolegal advice, protection from patient claims and complaints, world-class training to reduce your professional risk, media support to help defend your professional reputation, and legal representation.

So, whatever comes your way, you’ll have the peace of mind of knowing we’re by your side.

This breadth of support is why over 300,000* healthcare professionals around the world already trust our expertise. And just one of the reasons why members on five continents recently helped us to earn an impressive Net Promoter Score (NPS) of +52 out of -100 to 100+ in a recent member survey**.

Find out how we protect our 300,000 members and put their best interests first in the articles below.

Wise up to risk

Available exclusively to members, Riskwise is our highly-regarded member publication, packed with insightful content, interesting reading, and dental case studies.

Here are just some of the potentially life-changing situations published in the latest Riskwise edition, and the steps the Dental Protection team took to help members find a way forward.

What would you do if you received a letter of complaint?

Faced with an aggressive patient and under pressure to “sort it out”, a dentist carried out a root canal treatment that subsequently turned out to be unnecessary. Read how Dental Protection helped the dentist deal with the letter of complaint and claim for a refund.

Read the full article

How would you manage a patient’s cosmetic expectations?

When a dentist replaced the veneers of a 65-year-old woman, the patient was initially pleased with the outcome. However, after the veneers fractured and an upper lateral incisor became Grade 2 mobile, the patient put in a formal complaint. Dental Protection helped the dentist resolve the situation and cover the cost of a referral for remedial treatment.

Read the full article

What would you do if accused of failing to refer?

After a root fracture during an extraction, Dr Y’s patient refused referral to an oral surgery specialist, preferring to go private for a more prompt appointment. She subsequently made a complaint and requested that Dr Y covered the specialists fees. Read how Dental Protection was able to help Dr Y reach an amicable resolution.

Read the full article

How would you deal with a complaint following a post-extraction infection?

An emergency extraction, followed by an infection that resulted in the patient being admitted to hospital, led to a solicitor’s request for a copy of Dr Z’s clinical records. Read how Dental Protection was able to settle the claim without admission of liability on Dr Z’s behalf.

Read the full article

*Dental Protection is part of the MPS Ltd group of companies. MPS Ltd has over 300,000
members around the world.

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