Designed to support practitioners in delivering safe, patient-centred care while managing professional risk, the programme will explore recent developments in complaints handling, lessons learned when things go wrong, and the emerging legal considerations surrounding the use of artificial intelligence in dentistry.
Attendees will gain an understanding of the new complaints policy and what it means for dental professionals, including practical steps to help manage complaints effectively and maintain patient trust. Through a real-life case study, our dentolegal experts will examine how adverse outcomes can arise, highlighting the importance of communication, documentation and professional judgement when responding to challenging situations.
The webinar will also explore the growing role of AI technologies in dental practice. A legal expert will discuss the opportunities and risks associated with AI, including considerations around accountability, patient consent, data protection and professional responsibility, helping attendees navigate this rapidly developing area with confidence.
Key topics include:
- Understanding the new complaints policy and its implications for dental professionals
- Learning from a case study on when things go wrong in clinical practice
- Managing complaints and reducing dentolegal risk through effective communication
- The legal implications of using artificial intelligence in dentistry
- Professional responsibilities, accountability and patient safety in an evolving healthcare landscape.
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