South Africa
Membership information +27 11 484 5288
Dentolegal advice 0800 014 780
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Membership information +27 11 484 5288
Dentolegal advice 0800 014 780
 

Many complaints and dentolegal claims relate to poor communication between dentist and patient, or between colleagues.

Scroll down to browse workshops, case studies and e-learning resources on this topic.

Articles

The latest advice and guidance from our dentolegal experts.

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Workshops

Our regular events provide practical tools and tips to help you manage clinical risk and deliver improved patient care.

Mastering adverse outcomes

Feb 6, 2015, 10:07 AM
Venue:
Theme:
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[email protected]
+44 113 241 0696

Mastering adverse outcomes

This workshop will give you the skills to successfully communicate with your patients should they suffer an adverse outcome during their care. Gain effective strategies and enhanced skills to help you respond, with an introduction to the ethical, legal and regulatory obligations that you would face following an adverse outcome.

“If we all exercise what we were taught today, the patient care will be excellent.

Workshop feedback

Overview

Taking control when things go wrong

  • Understand what an adverse outcome is, and why they happen
  • Learn the A.S.S.I.S.T model to aid communication with your patients
  • Discover why patients take action against dentists
  • Understand the legal, cultural and ethical obligations around adverse outcomes.

Dental Members - FREE

(benefit of membership)

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Key Highlight
SUITABLE FOR
  • Dental practitioners
  • Specialists
  • Oral hygienists
  • Specialists
  • Therapists
Key Highlight
FORMAT
  • Two or Three-hour workshop
  • Short lectures
  • Reflective exercise
  • Small group-facilitated discussions
  • Rehearsal of skills
Key Highlight
CPD

  • 2 or 3

  • Earn 1 ethical CEU per hour
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Categories:
  • South Africa
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Case studies

Explore our collection of case studies bringing to life real examples of clinical negligence.

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Media support

Should you attract adverse publicity, we can issue press statements and act as a spokesperson to the media to shield you as far as possible from having to deal directly with the press.

Find out more

Online learning resources and webinars

Dental Protection members can access the following material by logging into our e-learning platform PRISM.

Digital Future: Teleconsultation Series

  • Module 1: Essentials of teleconsulting communication
  • Module 2: How to tackle tricky patient scenarios when teleconsulting
  • Module 3: Teledentistry - Overcoming risky interactions with colleagues remotely
  • Module 4: Ask the experts - Your teleconsulting questions answered

More recent webinar recordings:

  • Remote consulting during COVID-19
  • Medicolegal and dentolegal issues during lockdown

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