This depends on whether you receive the invitation through SADA.
SADA provides impartial mediation services for patient complaints and requests for refunds through the dental mediator service. If you receive a notice of mediation through SADA you do not necessarily need to contact us, unless you are unsure and would like advice before proceeding.
However, SADA do not mediate claims for compensation. If you receive an invitation to attend a pre-mediation meeting or participate in a mediation process that is not through SADA, please notify us immediately on +27 11 484 5288 or email [email protected] before responding.
This is to ensure that you are properly advised through the process from the outset. Our sole purpose is to protect members, which is why we want to ensure that the mediation you undertake is done so with support from our experienced dentolegal team.