News and views

A candid conversation on career turning points, handling complaints, and how Dental Protection supports dentists, with a forward look at AI, wellbeing, and practice.

Obstructive sleep apnoea can have serious consequences. While dentists are ideally placed to provide anti-snoring devices, there are various considerations to take into account.

How subscription levels are set and affected by Ireland members’ involvement in implant dentistry

We are deeply saddened by the tragic fire at Wang Fuk Court and stand ready to support all members during this difficult time. Read our full statement for further details.

Anita Kemp, Case Manager at Dental Protection, shares a case study of a patient using AI to complain about cosmetic treatment.

Dr Annalene Weston, Dental Team Lead, explores how AI‑generated complaints, responses, and treatment plans are escalating dental disputes, misleading patients, and undermining complaint resolution – highlighting why human judgement remains essential in dental care.

Dr Noel Kavanagh speaks with Dr Nuala Carney about why apologies matter, why they are so challenging and how clinicians can approach them with confidence and integrity.

Dr Annalene Weston, Senior Dentolegal Consultant based in the Brisbane Office, explores the use of AI scribes.

Dental Protection launches a new CPD course to help dental professionals strengthen professionalism, manage risk and build patient trust.

The era of AI has now well and truly arrived – its omnipresence has already become obvious in many areas of life such as customer service where bots now answer emails and offer generic platitudes when expectations have not been met. Dr Colm Harney explores this phenomenon.

Dr Nuala Carney, Dentolegal Consultant at Dental Protection, shares a case on a patient complaint that arose from another dentist criticising a member’s work without the wider picture.

Dr Noel Kavanagh and Dr Martin Foster outline five practical tips to effectively handle complaints before and after they arise.

Dr David Crum, Director of Indemnity Services NZDA, shares an evidence-led look at stress, complaints, and mental wellbeing in dentistry, and how practitioners can better protect themselves.

Louise Eggleton, Dentolegal Consultant at Dental Protection, shares a case on navigating advertising restrictions of dental services.

Dr James Foster, Dentolegal Consultant at Dental Protection outlines the importance of informed patient consent for reducing the risk of a claim.

Dr Sarah Coope and Dr Rachel Morris, both from Wild Monday, discuss how, although supporting your team may be part of the job, when does helping turn into rescuing – and why does that matter for your wellbeing?

Dr James Foster, Dentolegal Consultant at Dental Protection, shares a case on a patient complaint, despite best intentions.

Noel Kavanagh, Dentolegal Consultant at Dental Protection, takes an in-depth look at human errors in dentistry in the third of a three-part series.

New for Riskwise+, we’re introducing a series of short “one thing” pieces - simple, practical ideas to support safer everyday dental practice.