News and views

Dr Noel Kavanagh speaks with Dr Nuala Carney about why apologies matter, why they are so challenging and how clinicians can approach them with confidence and integrity.

Dr Simon Parsons explores the opportunities and risks of teledentistry.

The era of AI has now well and truly arrived – its omnipresence has already become obvious in many areas of life such as customer service where bots now answer emails and offer generic platitudes when expectations have not been met. Dr Colm Harney explores this phenomenon.

Dr Annalene Weston, Dental Team Lead, explores how AI‑generated complaints, responses, and treatment plans are escalating dental disputes, misleading patients, and undermining complaint resolution – highlighting why human judgement remains essential in dental care.

Dr Kiran Keshwara, explores a case where aligners, AI-generated advertising and inexperience meet with unintended consequences.

Dr Annalene Weston, Senior Dentolegal Consultant based in the Brisbane Office, explores the use of AI scribes.

Anita Kemp, Case Manager at Dental Protection, shares a case study of a patient using AI to complain about cosmetic treatment.

Raj Rattan, Global Adviser at Dental Protection, shares how to responsibly utilise AI.

A candid conversation on career turning points, handling complaints, and how Dental Protection supports dentists, with a forward look at AI, wellbeing, and practice.

Dr David Crum, Director of Indemnity Services NZDA, shares an evidence-led look at stress, complaints, and mental wellbeing in dentistry, and how practitioners can better protect themselves.

Dr Noel Kavanagh and Dr Martin Foster outline five practical tips to effectively handle complaints before and after they arise.

Dr Nuala Carney, Dentolegal Consultant at Dental Protection, shares a case on a patient complaint that arose from another dentist criticising a member’s work without the wider picture.

Noel Kavanagh, Dentolegal Consultant at Dental Protection, takes an in-depth look at human errors in dentistry in the third of a three-part series.

Noel Kavanagh, Dentolegal Consultant at Dental Protection, takes an in-depth look at human errors in dentistry in the second of a three-part series.

Anita Kemp, Case Manager at Dental Protection, shares a case study of a patient using AI to complain about cosmetic treatment.

Dr James Foster, Dentolegal Consultant at Dental Protection, shares a case on a patient complaint, despite best intentions.

Louise Eggleton, Dentolegal Consultant at Dental Protection, shares a case on navigating advertising restrictions of dental services.

Dr James Foster, Dentolegal Consultant at Dental Protection outlines the importance of informed patient consent for reducing the risk of a claim.

New for Riskwise+, we’re introducing a series of short “one thing” pieces - simple, practical ideas to support safer everyday dental practice.

Dr Sarah Coope and Dr Rachel Morris, both from Wild Monday, discuss how, although supporting your team may be part of the job, when does helping turn into rescuing – and why does that matter for your wellbeing?