Date recorded: Thursday 2 July 2020
Suitable for: Dental Protection members in Hong Kong, Singapore and Malaysia
In a demanding professional environment, how can we help to reduce the risk of complaints, claims and Dental Council investigations and build our own reputation and the reputation of our practice?
Join Dental Protection’s Head of Dental Services – Asia & Australasia, Dr James Foster for this one-hour recorded webinar focussed on supporting you to develop and protect your professional reputation. Using real-world dentolegal case studies, Dr Foster discusses common themes that can lead to complaints and claims and provide strategies and actions you can take to protect your professional reputation against these risks, including how to minimise the escalation of a case when things do not go to plan despite best intentions.
Dr Foster is joined by Dr Louise Eggleton, Dentolegal Consultant, Dental Protection.
By watching this webinar you will:
- Define what professional challenges can arise and how to minimise that risk
- Explain why things do not always go to plan and how to handle these situations
- Outline the common cases that arise and how these may be avoided
- Establish patterns of behavior in order to develop trust with patients and to benefit from that trust
Dr James Foster
Dr James Foster is Head of Dental Services – Asia & Australasia, Dental Protection. Dr Foster qualified from Newcastle Dental School in 1990 and was in general practice for 16 years during which time he ran two practices in Northumberland. He held various roles with the Northern Deanery in education and also worked as a Clinical Supervisor in prosthodontics at Newcastle Dental Hospital.
Dr Foster obtained a Masters degree in Medical Law in 2005, and has further obtained the MFGDP(UK) and a Certificate in Clinical Education. In 2004, he was appointed as a Dental Protection Associate Dento-Legal Adviser, before becoming a full-time Dento-Legal Adviser in March 2008. In November 2019, Dr Foster was awarded the Foundation Fellowship of the Faculty of Forensic & Legal Medicine of the Royal College of Physicians.
Dr Louise Eggleton
Dr Louise Eggleton is an international Dentolegal Consultant for Dental Protection. Dr Eggleton has experience working as a general dental practitioner in NHS and private practices before accepting the position of Senior Dental Officer within an NHS Foundation Trust. In this role, Dr Eggleton provided education and supervision to dental students within the student outreach programme as an honorary clinical lecturer for the University of Sheffield. Louise is currently undertaking a LLM Masters in Medical Law and Ethics, to be concluded in 2021.
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