Membership information +44 113 241 0533
Dentolegal advice +44 207 399 1400

What to do if you have a complaint

We are committed to going the extra mile for our members. If you believe that we have not delivered the service you expected, it’s important that you get in touch so that we can try to put things right. All complaints are taken seriously and following the steps below will help us understand your concerns and give you a fair response.

Complaints process

If you are unhappy with any aspect of your membership, claim or service you have received please contact us in the first instance:

We will aim to resolve your complaint as quickly as possible. If we are unable to resolve your complaint straight away we will issue you with an acknowledgement within 5 days and respond to you within 28 days wherever possible.

© 2019 The Medical Protection Society Limited

Dental Protection Limited is registered in England (No. 2374160) and is a wholly owned subsidiary of The Medical Protection Society Limited (MPS) which is registered in England (No. 36142). Both companies use Dental Protection as a trading name and have their registered office at Level 19, The Shard, 32 London Bridge Street, London, SE1 9SG.

Dental Protection Limited serves and supports the dental members of MPS with access to the full range of benefits of membership, which are all discretionary, and set out in MPS’s Memorandum and Articles of Association.