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Dentolegal advice +44 207 399 1400

Complaints procedure

MPS is committed to providing a high quality service to our members.  We constantly seek to improve our service standards.  We take all comments and complaints seriously and aim to learn from them.

If you feel MPS could have done better or there is something you believe we should be doing differently we would like to hear from you even if you do not want to make a formal complaint.

  • Our aim is to resolve concerns to your satisfaction and learn any lessons from the complaint in order to improve our service in the future.

  • All complaints will be treated seriously and fairly regardless of whether they are made in person, by phone or in writing.

  • All complaints will be treated confidentially.

  • All complaints and comments will be examined thoroughly in order to identify any patterns.

To make a complaint about any aspect of the service you have received from MPS, please contact Dr Raj Rattan, Dental Director at raj.rattan@dentalprotection.org

© 2019 The Medical Protection Society Limited

Dental Protection Limited is registered in England (No. 2374160) and is a wholly owned subsidiary of The Medical Protection Society Limited (MPS) which is registered in England (No. 36142). Both companies use Dental Protection as a trading name and have their registered office at Level 19, The Shard, 32 London Bridge Street, London, SE1 9SG.

Dental Protection Limited serves and supports the dental members of MPS with access to the full range of benefits of membership, which are all discretionary, and set out in MPS’s Memorandum and Articles of Association.