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Teledentistry and remote consulting

17 August 2019

Teledentistry can be defined as the remote provision of dental care, advice or treatment through the medium of information technology, rather than through direct personal contact with any patient(s) involved.

The simplest part of teledentistry is acquiring and setting up the technology which makes it possible. But far from being an electronic panacea for the needs of the patient and the clinical team, teledentistry raises a number of additional complications that need to be fully understood and properly managed. These are explained and summarised in the article which forms the appendix to this position statement.

There are two common situations which constitute teledentistry:

  1. Where a patient seeks advice from a clinician remotely;
  2. Where the treating clinician seeks advice from another clinician remotely.

Dental Protection’s advice to members is as follows:

  1. Consider the extent to which it would be considered appropriate to provide advice to a patient remotely either directly or in conjunction with a treating clinician. One factor to take into account is, for example, whether you are registered as a dental practitioner in the jurisdiction where the patient is based. If not, your actions might be deemed illegal.
  2. Ensure that any patients involved are fully aware of the limitations of teledentistry when it comes to meeting their expectations. Patients should be made aware of the involvement of any other named person(s) in their care and treatment, through teledentistry. It is also important to ensure that they properly understand any constraints, limitations or risks introduced as a result. These factors and any discussions with patients should be fully recorded in the clinical records.
  3. Establish written protocols between yourself and any other clinician/organisation with whom you have any kind of teledentistry relationship. These protocols should specify the parameters of the relationship, the role and responsibility of each party, and the arrangements in place for data protection, quality assurance and other relevant matters.
  4. Each clinician should be fully aware of their obligations to the patient and act in accordance with regulatory requirements, particularly in relation to consent.
  5. Insist upon knowing the identity, qualifications/training and current registration and indemnity details of any third party who becomes involved in the care of any patient that you are treating. In the case of registration and indemnity details, the relevant documentation should be checked annually and copies retained.
  6. Do not extend your involvement in teledentistry beyond your country, without the prior agreement of Dental Protection. If you are considering this, contact us and provide full details of the proposed arrangements. Remember, it is important to contact Dental Protection whenever you change your scope of practise, to ensure you are eligible for the full benefits of membership.
  7. If you are in any doubt as to the adequacy of the indemnity arrangements of any other party who shares the teledentistry relationship with you, please seek advice from Dental Protection.

Members who follow the advice offered above can look to Dental Protection for support and assistance (including legal representation, where necessary) with any complaints, claims or other challenges arising from their involvement in teledentistry.

© 2010-2024 The Medical Protection Society Limited

DPL Australia Pty Ltd (“DPLA”) is registered in Australia with ABN 24 092 695 933. Dental Protection Limited (“DPL”) is registered in England (No. 2374160) and along with DPLA is part of the Medical Protection Society Limited (“MPS”) group of companies. MPS is registered in England (No. 36142). Both DPL and MPS have their registered office at Level 19, The Shard, 32 London Bridge Street, London, SE1 9SG. DPL serves and supports the dental members of MPS. All the benefits of MPS membership are discretionary, as set out in MPS’s Memorandum and Articles of Association.
“Dental Protection member” in Australia means a non-indemnity dental member of MPS. Dental Protection members may hold membership independently or in conjunction with membership of the Australian Dental Association (W.A. Branch) Inc. (“ADAWA”).
Dental Protection members who hold membership independently need to apply for, and where applicable maintain, an individual Dental Indemnity Policy underwritten by MDA National Insurance Pty Ltd (“MDANI”), ABN 56 058 271 417, AFS Licence No. 238073. MDANI is a wholly-owned subsidiary of MDA National Limited, ABN 67 055 801 771. DPLA is a Corporate Authorised Representative of MDANI with CAR No. 326134. For such Dental Protection members, by agreement with MDANI, DPLA provides point-of-contact member services, case management and colleague-to-colleague support.
Dental Protection members who are also ADAWA members need to apply for, and where applicable maintain, an individual Dental Indemnity Policy underwritten by MDANI, which is available in accordance with the provisions of ADAWA membership.
None of ADAWA, DPL, DPLA and MPS are insurance companies. Dental Protection® is a registered trademark of MPS.

Before making a decision to buy or hold any products issued by MDANI, please consider your personal circumstances and the Important Information, Policy Wording and any supplementary documentation available by contacting the DPL membership team on 1800 444 542 or via email.