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Membership information 1800 444 542
Dentolegal advice 1800 444 542

Webinar: Treating strangers

  • Dates: 24 – 24 Mar, 2022

Date: Thursday 24 March

Time: 19.00 AEST

Location: Online

Cost: No additional charge for members

Presenters: Dr Colm Harney

Book your place

Join Dental Protection’s Dentolegal expert, Dr Colm Harney, to explore the important topic of ‘Treating strangers’.

This webinar investigates why many complaints arise from the first time we meet or treat a patient, regardless of the procedure undertaken. Steps will be provided on how to maximise satisfaction and effective communication.

The session will provide you with the following:

  • Particular issues relating to first time patients
  • The importance of rapport
  • Communication skills to assist rapport and building trust

Come along to this insightful webinar to develop a better understanding on how to effectively communicate with new patients.


Our webinars are an exclusive benefit for members only. To book your place, you’ll need to log into your online learning account using your membership number 123123 or email address. Don’t have an account? Simply activate it here.

If you have any problems, please email [email protected] for support.

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© 2010-2023 The Medical Protection Society Limited

DPL Australia Pty Ltd (“DPLA”) is registered in Australia with ABN 24 092 695 933. Dental Protection Limited (“DPL”) is registered in England (No. 2374160) and along with DPLA is part of the Medical Protection Society Limited (“MPS”) group of companies. MPS is registered in England (No. 36142). Both DPL and MPS have their registered office at Level 19, The Shard, 32 London Bridge Street, London, SE1 9SG. DPL serves and supports the dental members of MPS. All the benefits of MPS membership are discretionary, as set out in MPS’s Memorandum and Articles of Association.
   
“Dental Protection member” in Australia means a non-indemnity dental member of MPS. Dental Protection members may hold membership independently or in conjunction with membership of the Australian Dental Association (W.A. Branch) Inc. (“ADAWA”).
    
Dental Protection members who hold membership independently need to apply for, and where applicable maintain, an individual Dental Indemnity Policy underwritten by MDA National Insurance Pty Ltd (“MDANI”), ABN 56 058 271 417, AFS Licence No. 238073. MDANI is a wholly-owned subsidiary of MDA National Limited, ABN 67 055 801 771. DPLA is a Corporate Authorised Representative of MDANI with CAR No. 326134. For such Dental Protection members, by agreement with MDANI, DPLA provides point-of-contact member services, case management and colleague-to-colleague support.
    
Dental Protection members who are also ADAWA members need to apply for, and where applicable maintain, an individual Dental Indemnity Policy underwritten by MDANI, which is available in accordance with the provisions of ADAWA membership.
   
None of ADAWA, DPL, DPLA and MPS are insurance companies. Dental Protection® is a registered trademark of MPS.

Before making a decision to buy or hold any products issued by MDANI, please consider your personal circumstances and the Important Information, Policy Wording and any supplementary documentation available by contacting the DPL membership team on 1800 444 542 or via email.