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Webinar: Reducing dentolegal risk: the art of the apology (AU)

  • Dates: 21 – 21 May, 2020

Date:  Thursday 21 May 2020
Time:
19.30 – 20.30 AEST
The webinar is live from Brisbane at 19.30 hours
Suitable for: Australian dental practitioners 

At Dental Protection, we read many letters from dental practitioners responding to a complaint from a patient. They are always difficult letters to write and sometimes the intent gets lost in the emotion of the moment – outrage, disappointment, fear and even embarrassment. Some letters are helpful but unfortunately others can actually make a situation worse. On occasions an apology, or an acknowledgement that treatment did not progress as expected is necessary. We learn how to swim, we learn how to drive – why not learn how to acknowledge an adverse outcome?

Join Dental Protection Senior Dentolegal Consultant, Dr Mike Rutherford for this one-hour webinar examining the art of an apology. Dr Rutherford will explore research that demonstrates how an apology or an acknowledgement can decrease risk and will discuss how patients, lawyers and the regulator may interpret your words.

There will be the opportunity for real time questions and answers during this webinar. Dr Rutherford will be joined by Dr Annalene Weston, Dentolegal Consultant, Dental Protection.

By attending this webinar you will:

  • Understand how a patient, lawyer or the regulator may interpret your words

  • Learn how to lessen the chance of a complaint to the regulator or a legal claim

Speaker

Dr Mike Rutherford, Senior Dentolegal Consultant, Dental Protection

Dr Mike Rutherford is Senior Dentolegal Consultant for Dental Protection Australia. Dr Rutherford has more than 40 years’ dental experience in private practice, hospital clinics, the defence forces and supervising undergraduate dental students. He spent 19 years as a member of the ADAQ Patient Liaison Panel. Dr Rutherford had been a partner in a Brisbane suburban dental practice for three generations of patients.

Dr Annalene Weston, Dentolegal Consultant, Dental Protection

Dr Annalene Weston is a Dentolegal Consultant for Dental Protection Australia. She is the first point of contact for members, providing colleague to colleague support and advice. Dr Weston completed her undergraduate dental degree and vocational training in the UK, and worked in the NHS and private dentistry for four years before immigrating to Australia in 2003. She has worked across three Australian states, in both private and public dentistry, and gained her Masters in Health Law through the University of Sydney, Faculty of Law in 2009.

Dr Weston was awarded a Fellowship to the American College of Dentistry in 2016 and a Fellowship to the Pierre Fauchard Academy in 2019 in recognition of her strong work in ethics and collegiate support. Dr Weston continues to practice on a part time basis.

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© 2019 The Medical Protection Society Limited

DPL Australia Pty Ltd (“DPLA”) is registered in Australia with ABN 24 092 695 933. Dental Protection Limited (“DPL”) is registered in England (No. 2374160) and along with DPLA is part of the Medical Protection Society Limited (“MPS”) group of companies. MPS is registered in England (No. 00036142). Both DPL and MPS have their registered office at Level 19, The Shard, 32 London Bridge Street, London, SE1 9SG. DPL serves and supports the dental members of MPS. All the benefits of MPS membership are discretionary, as set out in MPS’s Memorandum and Articles of Association. “Dental Protection member” in Australia means a non-indemnity dental member of MPS. Dental Protection members may hold membership independently or in conjunction with membership of the Australian Dental Association (W.A. Branch) Inc. (“ADA WA”).

Dental Protection members who hold membership independently need to apply for, and where applicable maintain, an individual Dental Indemnity Policy underwritten by MDA National Insurance Pty Ltd (“MDA”), ABN 56 058 271 417, AFS Licence No. 238073. DPLA is a Corporate Authorised Representative of MDA with CAR No. 326134. For such Dental Protection members, by agreement with MDA, DPLA provides point-of-contact member services, case management and colleague-to-colleague support.

Dental Protection members who are also ADA WA members need to apply for, and where applicable maintain, an individual Dental Indemnity Policy underwritten by MDA, which is available in accordance with the provisions of ADA WA membership.

None of ADA WA, DPL, DPLA and MPS are insurance companies. Dental Protection® is a registered trademark of MPS.