Cases and insights
Practical insights drawn from cases and expert analysis.
News and views
Stay informed with updates and expert insights on key developments shaping clinical practice.
Pressure, complaints and wellness in dentistry
Dr David Crum, Director of Indemnity Services NZDA, shares an evidence-led look at stress, complaints, and mental wellbeing in dentistry, and how practitioners can better protect themselves.
25 Jun, 2026
A guide on how to handle patient complaints: The five P’s to follow
Dr Noel Kavanagh and Dr Martin Foster outline five practical tips to effectively handle complaints before and after they arise.
25 Jun, 2026
How to handle a complaint on root canal “failure”
Dr Nuala Carney, Dentolegal Consultant at Dental Protection, shares a case on a patient complaint that arose from another dentist criticising a member’s work without the wider picture.
25 Jun, 2026
Human error in dentistry: Part three – strategies for prevention and mitigation
Noel Kavanagh, Dentolegal Consultant at Dental Protection, takes an in-depth look at human errors in dentistry in the third of a three-part series.
25 Jun, 2026
Human error in dentistry: Part two – human factors science
Noel Kavanagh, Dentolegal Consultant at Dental Protection, takes an in-depth look at human errors in dentistry in the second of a three-part series.
25 Jun, 2026
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That’s not what AI said: When AI gives the wrong answer in cosmetic dentistry
Anita Kemp, Case Manager at Dental Protection, shares a case study of a patient using AI to complain about cosmetic treatment.
25 Jun, 2026
The missed canal - A patient complaint despite best intentions
Dr James Foster, Dentolegal Consultant at Dental Protection, shares a case on a patient complaint, despite best intentions.
25 Jun, 2026
Personal conduct investigations and the hidden responsibility of the registered clinician
Louise Eggleton, Dentolegal Consultant at Dental Protection, shares a case on navigating advertising restrictions of dental services.
25 Jun, 2026
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Developing trust through the consent process
Dr James Foster, Dentolegal Consultant at Dental Protection outlines the importance of informed patient consent for reducing the risk of a claim.
25 Jun, 2026
The one thing: the power of the pre-treatment pause
New for Riskwise+, we’re introducing a series of short “one thing” pieces - simple, practical ideas to support safer everyday dental practice.
25 Jun, 2026
How to support your colleagues without burning out yourself
Dr Sarah Coope and Dr Rachel Morris, both from Wild Monday, discuss how, although supporting your team may be part of the job, when does helping turn into rescuing – and why does that matter for your wellbeing?
25 Jun, 2026
New online course to help dental professionals embody professionalism
Dental Protection launches a new CPD course to help dental professionals strengthen professionalism, manage risk and build patient trust.
29 May, 2026
Embracing AI in dental practice
How dentists can use artificial intelligence responsibly in clinical practice
29 May, 2026
In conversation with… Dr George Wright, newly appointed Dental Director at Dental Protection
A candid conversation on career turning points, handling complaints, and how Dental Protection supports dentists, with a forward look at AI, wellbeing, and practice.
29 May, 2026
A persistent ulcer: When should you reconsider your diagnosis?
A dentolegal case study on delayed oral cancer diagnosis, highlighting clinical judgement, follow-up, and empathetic complaint handling.
29 May, 2026
George Wright appointed Dental Director at Dental Protection
George Wright appointed Dental Director at Dental Protection
19 Mar, 2026