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Coronavirus FAQ

Membership and indemnity support

As a mutual organisation, our only purpose is to look after the professional interests of our members around the world and during the current crisis we will be working hard to support you however we can.

The number of enquiries relating to COVID-19 is unprecedented, and in many instances the questions we are being asked are the same – regardless of the country in which the member practises. So, in an effort to answer as many as possible, the FAQs on this page are reflective of the advice we are sharing with members around the world.

This page features membership and indemnity support FAQs relating to the COVID-19 situation. For FAQs on dentolegal and clinical guidance please click here

  • My work has changed due to COVID restrictions and I am not currently doing implant / maxillofacial / facial aesthetic procedures. Can you amend my subscription to reflect this?

    We understand that the scope of your work may have changed considerably during periods of lockdown and restrictions on practice. 
    If you believe you will not be undertaking any element of this work over a period of 3 months, you can request a change to a grade that more accurately reflects your current practice.  
    (UK/IRL) The Types of Work membership allows you to make changes to your activities by logging onto MyMPS which may result in a reduced subscription.

  • My patient was part way through a course of treatment. What should I do?

    Many practitioners will have patients who are at various stages of the treatment plan. Some of these patients may have temporary and/or provisional restorations in situ.  

    Members may wish to adopt a proactive stance and contact these patients to explain the current situation and offer advice and reassurance where appropriate.

  • Remote consultations are still required – is there any advice and how does this affect my indemnity?

    Initially, due to the COVID pandemic, members in many countries could not see their patients in person at all and had to rely on remote consultations to attempt to assess, diagnose, provide advice, analgesia and antibiotics (if appropriate) and referral to an urgent dental care centre, if available. Matters have moved on since then but many practitioners still require to undertake remote consultations, often to ascertain if an appointment for treatment is required and to determine whether an aerosol generating procedure (AGP) might be necessary. 

    Remote consultations are therefore still often the first point of contact in the patient care process, and it is important that steps are taken to minimise the risk of patient care being compromised as a result.

    The practitioner must balance the risks of limiting advice to a remote consultation and be satisfied that they can adequately assess the patient’s condition remotely if they decide that a face to face appointment is not necessary. Naturally, use of video consultations may supplement the assessment process and assist in assessing any facial swelling or other clinical presentation, but the practitioner needs to be satisfied that the image is sufficient to fully assess the condition and this will be dependent upon the quality of the image and lighting. If there is any doubt, it would be prudent to offer a face to face appointment if available. 

    Regardless of the circumstances, members should make a clear record of the fact the consultation was undertaken remotely, the reasoning behind any decisions made and the information given to the patient, in case it is necessary to explain the approach taken later. It is also important that any advice to the patient regarding the need for follow up or further consultation is clearly recorded and consideration given as to whether any specific instructions should be followed up in writing or by email to the patient.

    If you are undertaking remote consultations and providing patient advice it is important to ensure you have appropriate active membership to cover this and this would not be included if your membership is in a deferred status. Please be reassured that should you need to do a remote consultation with a patient whom you would ordinarily see face-to-face, but are unable as a result of restrictions on practice due to the COVID-19 pandemic, your membership with Dental Protection will enable you to request assistance for matters that could arise from such consultations during this time.

  • I would like to extend my area of practice to work in an NHS hospital supporting medical colleagues during the COVID-19 pandemic – do I need to change my membership to do so? [UK only]

    The UK Government has said that dentists may be asked to assist staff in NHS hospitals which could include administering injections and medication that would normally only be administered by hospital medics.  If you decide to take on this type of work, we will provide you with the protection you need without any additional cost. As well as increasing flexibility to make subscriptions more affordable, we will also provide support to dental members who choose to help medical colleagues on the frontline during the outbreak.

  • Does requesting advice affect my annual membership subscription?

    We actively encourage members to contact us for advice to provide peace of mind and to help prevent a concern or problem escalating.

    Dental Protection does not use the number of requests for advice as part of its risk assessment of a member. This includes determining their membership subscription.

    In exceptional cases, where a request for advice involves facts or circumstances of a highly unusual or unique nature it might trigger a general review of an individual’s risk profile. However, we stress that this would be very unusual.

    So, if you want to discuss a dentolegal issue or need advice on how to prevent a concern or problem escalating, please do let us know - we are only a phone call away.

© 2010-2024 The Medical Protection Society Limited

Dental Protection Limited is registered in England (No. 2374160) and is a wholly owned subsidiary of The Medical Protection Society Limited (MPS) which is registered in England (No. 00036142). Both companies use Dental Protection as a trading name and have their registered office at Level 19, The Shard, 32 London Bridge Street, London, SE1 9SG.

Dental Protection Limited serves and supports the dental members of MPS with access to the full range of benefits of membership, which are all discretionary, and set out in MPS’s Memorandum and Articles of Association.